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Never Ending Reorgs and Lack of Strategic Direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Experian full-time (more than 3 years)

Pros

Good people to work with, decent benefits

Cons

Experian Marketing Services reorgs some 2x a years and heads always roll as they focus on making the Ebit number. That's the one thing you can always count on. A lack of strategic direction and difficulty in getting the various business units to work effectively together.

Advice to ManagementAdvice

Take a longer view and invest in your employees so they don't have to live in fear of being laid off. Better plan so that layoffs are not a fact of life, even though the business is solid.

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  1. 6 people found this helpful

    Like a bad Saturday night live skit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in New York, NY
    Current Employee - Senior Director in New York, NY

    I have been working at Experian full-time (more than 5 years)

    Pros

    Benefits, work from home, Some people who really care, get in with the right crowd and you can climb the ladder quickly, great place to learn various skill and gain global experience.

    Cons

    1st and foremost, company makes most major decisions based on what they think it will do to the stock, unless it makes the stock price go up, we aren't doing it. Some decisions aren't logical. Constantly cutting headcount to hit EBIT targets, too much decision by committee, the Matrix is not working, lots of finger pointing at the senior leadership level, total old boys club unless you are in your 30's and wear short skirts and shirts that show off you cleavage...well then you get noticed

    Lots of off-shoring of technical roles, minimal investment in products, they expect to make 40% margins but only invest 2-3% total revenue back into product, hence the decisions based on stock impact.

    If you progress on the ladder quickly don't expect your compensation to go up equally you will fall behind and they will make terrible excuses about why they can't catch you up

    They tollerate bad behavior from senior leaders, they keep poor performers around way too long, becomes detrimental to the business. Especially leaders who are poor performers.

    CEO never makes an attempt to connect with the people.

    Advice to ManagementAdvice

    Take a hit on the stock price and invest in the company, if you don't you won't have much in a few years. Sell Marketing Services already, its a dog.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Good job if you can do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Van Buren, AR
    Former Employee - Customer Care Professional in Van Buren, AR

    I worked at Experian full-time (less than a year)

    Pros

    Good pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

    Cons

    Very competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

    Advice to ManagementAdvice

    Great supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

    Recommends
    Positive Outlook
    No opinion of CEO
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