254 Employee Reviews (View Most Recent)

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1 person found this helpful  

Unfair layoff strategy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Director  in  Northeast, NY
Current Employee - Sales Director in Northeast, NY

I have been working at Experian full-time for more than a year

Pros

Great compensation - if you can stay employed

Cons

Based on hearsay - people make decisions to lay off others without ANY opportunity to turn things around or work through feedback

Advice to ManagementAdvice

Quit hiring people with an expectation that they will come in and lay off their colleagues, and when they refuse lay them off! What a sorry excuse of treating people who work hard and are worth their weight in gold.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Experian

  1. 5 people found this helpful  

    Like a bad Saturday night live skit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director  in  New York, NY
    Current Employee - Senior Director in New York, NY

    I have been working at Experian full-time for more than 5 years

    Pros

    Benefits, work from home, Some people who really care, get in with the right crowd and you can climb the ladder quickly, great place to learn various skill and gain global experience.

    Cons

    1st and foremost, company makes most major decisions based on what they think it will do to the stock, unless it makes the stock price go up, we aren't doing it. Some decisions aren't logical. Constantly cutting headcount to hit EBIT targets, too much decision by committee, the Matrix is not working, lots of finger pointing at the senior leadership level, total old boys club unless you are in your 30's and wear short skirts and shirts that show off you cleavage...well then you get noticed

    Lots of off-shoring of technical roles, minimal investment in products, they expect to make 40% margins but only invest 2-3% total revenue back into product, hence the decisions based on stock impact.

    If you progress on the ladder quickly don't expect your compensation to go up equally you will fall behind and they will make terrible excuses about why they can't catch you up

    They tollerate bad behavior from senior leaders, they keep poor performers around way too long, becomes detrimental to the business. Especially leaders who are poor performers.

    CEO never makes an attempt to connect with the people.

    Advice to ManagementAdvice

    Take a hit on the stock price and invest in the company, if you don't you won't have much in a few years. Sell Marketing Services already, its a dog.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good job if you can do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional  in  Van Buren, AR
    Former Employee - Customer Care Professional in Van Buren, AR

    I worked at Experian full-time for less than a year

    Pros

    Good pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

    Cons

    Very competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

    Advice to ManagementAdvice

    Great supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

    Recommends
    Positive Outlook
    No opinion of CEO
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