There are newer employer reviews for Experian
There are newer employer reviews for Experian

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Helpful (1)

It was not a good place to work.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Specialist in Allen, TX
Current Employee - Account Specialist in Allen, TX

I have been working at Experian

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

Federal holidays off and no weekend work.

Cons

Management is not supportive. You have to be in clicks in order to advance. Training was way too long for the work that has to be done.

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  1. Helpful (2)

    Once a great place to work... Ask lots of questions before joining if being happy and successful is a priority

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Experian

    Pros

    - Company is strong financially, revenues support Experian corporate
    - Plenty of growth opportunities
    - Strong, well-known brands
    - Benefits are very competitive with the best companies out there
    - Lots of very smart and talented employees who are also fun and down-to-earth
    - Management genuinely tries to care about employees and culture, and constantly tries to improve communication, great CEO that everyone loves
    - Recent push to work together more with other Experian units, many significant synergy opportunities there
    - Depending on your team, you could work with amazing amounts of data, stuff you couldn't in any other company except maybe Facebook, Google or Amazon

    Cons

    - Salaries are very low and not competitive, even when compared to other Experian divisions
    - Management is focused on short-term revenues, not long term plans. 3-yr plans are vague and not tactical or related to brands
    - Significant turnover, average 2-3 ppl/week for months including very experienced and senior managers as well as lower level employees. Little to no attempt at retaining talent.
    - IT is a separate entity with no goals tied to success of business, so they have no incentive to go beyond what is specifically asked. High turnover and lots of low-paid contractors result in poor work quality and slow turnarounds - changing a word on a website can take weeks.
    - Company tries to project itself as a cool "dotcom" type of business (game room, 5 cent snacks, team events, branded swag), it's nice, but too corporate to feel real
    - Unqualified managers have not been good for the company, resulting in frustrated employees and increased turnover. Manager quality is very inconsistent with no 360 review process to help
    - Some managers are very political, others are very CYA and refuse to take accountability, some borderline unethical (HR turns their heads)
    - Budget and headcount constraints make it difficult for many to do their jobs well
    - Very rush mentality, management may say it's "fast-paced", but it's really more of a frenzy of chasing tails and not getting anywhere. Projects are rushed out with errors and missed requirements instead of taking a little more time to do things right. Results in burn-out and frustration by many people.

    There was a significant layoff in 2010 that wiped out a large percentage of employees, including very strong (and personable) leaders that drove a wonderful culture where people cared about the teams and each other. It was almost a family environment with many coworkers hanging out after hours, even with their bosses. But once those leaders were sent packing, the culture changed forever.

    Advice to Management

    Realize employees are the strongest asset to this (and any) company. There's a reason so many people are leaving. There's also a reason the company has a bad reputation that's causing developers to not want to work here. There have been big steps forward in some aspects of the culture and how the company is run, but still much improvement before the company really thrives.


  2. Good place to work, nice campus

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Santa Ana, CA
    Former Employee - Executive Assistant in Santa Ana, CA

    I worked at Experian

    No opinion of CEO
    No opinion of CEO

    Pros

    Beautiful campus
    Friendly people
    Good benefits
    family oriented
    Experian is a good place to work if you are looking for something that is pleasant without very much challenge.

    Cons

    There was not much of a challenge in working there in my experience. There were not many projects given out and some departments were difficult to get information from.

    Advice to Management

    I would say they should utilize their staff more. Rely on them more and give them more opportunity to contribute.


There are newer employer reviews for Experian
There are newer employer reviews for Experian

See Most Recent

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