There are newer employer reviews for Express

2 people found this helpful  

Not a good job. A lot of better sales associate jobs out there.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Associate  in  Pittsburgh, PA
Current Employee - Sales Associate in Pittsburgh, PA

I have been working at Express part-time for more than a year

Pros

Good music to listen to while working. Shifts are only 4 or 5 hours (rarely more; only if busy and have to stay late). It's a clean job. Not too much folding because most clothes are hung. Get to talk to people.

Cons

You get paid minimum wage with no commission, yet are still expected to be motivated to help meet segment goals. I've been there for over a year, with a variety of managers come and go, and I've found that most managers talk to you like a child when telling you what to do, and there isn't much respect from the managers for the sales associates.

Also, you feel very expendable as a sales associate. The store is usually constantly hiring new sales associates, so you have to compete with many other workers for hours, and usually who gets the most hours comes down to favoritism rather than actual job performance (which really doesn't vary too much between sales associates).

Also, the hours aren't consistent at all. If the store doesn't expect to make much money that week, the sales associates won't get many hours. This is why a lot of the sales associates are people that have other careers and just use Express as a side job.

As far as the way Express wants its sales associates to interact with the customers, it can get pretty awkward and unnatural. Most people that shop in the store really don't want bothered, but Express wants its sales associates to talk to every customer that goes in the store, whether they need help or not. If you're in the front of the store, you have to try to yell out a greeting to every customer that walks in, which becomes awkward because most customers aren't paying attention or are actually trying to avoid being greeted. Also, although not enforced, Express wants its sales associates to knock on fitting room doors while the customers are in there, to see if they need a different size or something. The result is a lot of awkward and unnatural interactions with customers in your shift.

In conclusion, it's not a job that one should solely depend on for income, even as a part-time job. The hours are just too inconsistent and the pay is just way too low. There are so many better retail sales associate jobs out there that I would have a hard time recommending this job to anyone, unless they were in a jam and their options were severely limited.

Advice to ManagementAdvice

Managers need to stop talking to the sales associates like they're children. A lot of the sales associates are intelligent college kids with bright futures and are only working there to make some money over break or on the weekends to have some spending money during school. Also, you need to either significantly raise wages or add a commission. The low pay, inconsistent hours, lack of commission, and low respect level from managers makes for a sales associate that feels unappreciated and has almost no motivation to make sales, or even remain with the company for that reason.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

648 Other Employee Reviews for Express (View Most Recent)

Sort: Rating Date
  1.  

    Worked at Express Mens

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Richmond, VA
    Former Employee - Sales Associate in Richmond, VA

    I worked at Express part-time for less than a year

    Pros

    got to see all of the clothes before they went out onto the floor, had the opportunity to buy any of the new clothes before they went onto the floor, management wasn't that bad, learned a lot about mens clothes

    Cons

    wasn't on the womens side so couldn't shop while I worked

    Advice to ManagementAdvice

    if I say I need a day off then I would like it off because I requested it for a reason

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Started out well and went downhill from there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Edina, MN
    Former Employee - Sales Associate in Edina, MN

    I worked at Express part-time for more than a year

    Pros

    You get a reasonable employee discount- 30% reguarly and 45% occasionally. They have a decent training program and you also learn how to do several different retail tasks. They also have occasional contests for additional discounts, free clothing, or other perks. I also had some good managers that were nice to work with.

    Cons

    By the end of the time there, I felt really underpaid and underappreciated. I was doing the job of three employees and getting nothing for it. The closings are also poorly staffed, so you can end up at the store past midnight on a weekend, even though you were only scheduled until ten. There was also really high turnover rates, so there was a lack of seasoned employees with a good knowledge of the company. Employees are not allowed to use the coupons with their discount, which is understandable, but they can't even opt to use the coupons instead when the coupons are a better deal than their discount, which i found annoying and inconvenient. And finally, the on-call shifts and getting sent home only stink. You can be scheduled for an on-call shift which means that you can't plan on doing anything that day because you have to call the store an hour before your shift to find out if you actually work. Then on top of that, many times when you get called in, you get sent home as soon as the rush dies down. At times, I barely covered my gas.

    Advice to ManagementAdvice

    The high turnover rates should be a sign that you aren't treating your employess well. Also, the average level pay and so-so other perks are not drawing the kind of employees you need to run the stores the way you seem to want to.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Express

Worked for Express? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.