Express Scripts – “The Passion of the Pill”

Pros

The employees at ESI have a passion, if not for the healthcare industry, than for just doing good work. People work long hours because they are devoted to ESI. The systems had a better synergy than some other healthcare companies (but ESI could afford to document processes).

Cons

While I was there, ESI was extremely lean and middle management lacked the ability to be a champion of their respective teams. Also, middle management seemed to lack the ability to think strategically and just managed employees instead of being real leaders. Positions seemed undergraded but since I have left I heard positions have been regraded and there have been salary adjustments.

Advice to Senior Management

You can't run a business without staff.