There are newer employer reviews for Express Scripts

3 people found this helpful  

Never ending hours.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Account Manager in Phoenix, AZ
Current Employee - Senior Account Manager in Phoenix, AZ

I have been working at Express Scripts full-time (more than 3 years)

Pros

Great clients, great products, nice people to work with.

Cons

I spend more time managing internal partners, qcing their work, then I do with my clients.

Advice to ManagementAdvice

Let account managers focus on account retension, upselling, relationship building. Hire project managers to qc member materials, benefit changes, etc.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

788 Other Employee Reviews for Express Scripts (View Most Recent)

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  1. 2 people found this helpful  

    This was a chaotic organization during the past year as the Medco/ESI restructuring efforts completely distracted focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Saint Louis, MO
    Former Employee - Client Services in Saint Louis, MO

    I worked at Express Scripts full-time (more than 3 years)

    Pros

    The foundation they purchased with Medco should provide a launching pad for success. They have bought the best in class, and should be able to construct a dynasty.

    Cons

    Lack of direction, leadership and communication at every level was damaging, and could alleviate any full growth potential of this organization.

    Advice to ManagementAdvice

    Adopt the "transparency" model of service delivery that Medco so aptly embraced. The rank and file staff are needing communication and encouragement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    This company has lots of potential for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Information Systems in Tennessee City, TN
    Former Employee - Information Systems in Tennessee City, TN

    I worked at Express Scripts full-time (more than 10 years)

    Pros

    PTO earnings are good.
    Travel opportunities, if you enjoy travel.
    Lots of open positions, because everyone is leaving.

    Cons

    This company needs work/life balance.
    Non-management employees are overworked and under appreciated.
    The yearly review program/process stinks.
    Money is the driver for EVERYTHING with ESI

    Advice to ManagementAdvice

    Read and believe the feedback on this site. Contrary to your opinion, there are lots of lessons learned within.
    Patients are your customers, treat them as such.
    Employees should be respected and treated fair.
    Management should lead, make decisions, be accountable and responsible. Everything from business decisions, to process to employee relations needs active/involved management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Express Scripts

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