Express Scripts

  www.express-scripts.com
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2 people found this helpful  

The Jury is still out

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - St Manager  in  Pittsburgh, PA
Current Employee - St Manager in Pittsburgh, PA

Pros

ESI management is very unqualified..MSH management will be called upon to make the big decisions..PTO time is generous.

Cons

Very long hours. There is no balance vs. company and home life. Too many egos in upper management to make it a cohesive environment.

Advice to ManagementAdvice

Listen to the people that are doing the work.....Don't sit back and wait to "scream" at someone.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Express Scripts

  1. 3 people found this helpful  

    More than a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service
    Current Employee - Client Service

    Pros

    Great people,good manager for my department, option to work from home.

    Cons

    Since the merger the work is non stop I am doing the job of 4 people! Teammates are taking anti anxiety meds just to log on in the morning.. stress levels are extremely high. Tat time is nearlt impodsible due to the amount of work!! We are considered numbers,no longer people. The ESI way is robotic and non personalable. From calls to emails everything is becoming scripted, although there isnt a script! Upper managmenr has tied the hands iof the dept manger. Employees with long term "Medco tenure" are quitting left and right. ESI needs to re-evaulate keep the some of the Medco core values, they were working!! Life became miserable after the merger.

    Advice to ManagementAdvice

    Treat your employees as people, we are not machines! Does it really matter that there was a 5 sec psuse during a call without an explaination for dead air?? Unneeded stress does not promote a healtby work enviroment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 12 people found this helpful  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Saint Louis, MO
    Former Employee - Senior Manager in Saint Louis, MO

    Pros

    Good bonus potential
    Generous Personal Time off
    Lots of internal opportunities
    Aggressive performance review/calibration to weed out non-performers
    Diversity - mainly women >50%, but no international diversity
    Work from home option
    Top management is very down to earth and accessible
    Many employee discounts
    Don't believe all the sour reviews by former Medco people

    Cons

    If you are below manager level - it is a sweat shop. Limited training opportunities for professional advancement. Company is cheap when it comes to investing for the long term especially IT reources. IT solutions are half baked and always need a bandaid. Most operations departments run a shadow IT organization by hiring their own IT people to make ends meet as IT department is very difficult to work with.

     No long term thinking/goals by upper management, after August everyone is only concerned about 1/1. Forced ranking (GE style) of bottom 10% eats away any team work or morale - no reason to cooperate or not play politics with co workers. Only way to get Stretch performance ranking is if you do not have family and willing to put in 80 hours a week all year, not uncommon to see divorce rates peaking after major integrations. It gets crazy during holidays before 1/1.

    ESI was the only game in town during recession, so it could afford to pay only 70-80% market rate of base salary. But with no bonus in 2012 and employment picture better in St. Louis, attrition will eat away the talent.
    Expect to see mass layoffs at all levels after the Medco integration is completed in early 2014 to compensate for loss of UHC account and to achieve promised synergy savings to Wall Street. Also the end of patent cliff savings does not bode well for 2014. Health Care Reform might save the day.

    ESI will dominate the PBM industry in the future like Walmart, but like Walmart it may not be the best place for everyone. The dependence on government programs will increase - DOD, Medicare and Health Care Reform. Company management will complain about Obama and government but without the government programs, ESI will be less than half its current size.

    Advice to ManagementAdvice

    Stop recognizing only people who work crazy hours to put out emergency fires. Stop and ask why it was not prevented in the first place , especially upper management. This gives no incentive to improve processes as everyone likes to keep a weak process handy to prove their worth before review time (1/1). I have not seen any VPs removed due to forced ranking, have seen some who should be held accountable for no strategic thinking.

    Recommends
    Positive Outlook
    Approves of CEO
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