Express Scripts
2.2 of 5 672 reviews
www.express-scripts.com Saint Louis, MO 5000+ Employees

672 Employee Reviews (View Most Recent)

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2 people found this helpful  

Too Much Uncertainty

Customer Service Representative (Current Employee)
Las Vegas, NV

ProsWork From Home is a good thing that ESI offers. Also, there have been changes made that streamline customer service.

ConsAs a former Medco employee (Medco was purchased by ESI in 2012) I have seen the quality of employee recognition go gradually but steadily down. When I first hired on over 10 years ago, we would have a Service Anniversary lunch with managers and also other small recognitions of top quality service. Now, it's just another day with the headset on. Also, ESI have decided to fill the ranks of CSRs with outsourced reps from Manila and temps. This has led to a decrease in morale among the veterans as well.

Advice to Senior ManagementOne question to Management: Why are you driving off your best-trained and loyal employees?

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Market Development

    Anonymous Employee (Former Employee)

    I worked at Express Scripts full-time for more than a year


    Pros: Excellent Benefits, Leadership at the top was excellent Cons: Poor Leadership and Training in the position I was in. New manager had no clue about the industry. Before accepting a position with… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

    2 people found this helpful  

    Express Scripts Rewards Mediocraty

    Pca (Current Employee)
    Missoula, MT

    I have been working at Express Scripts full-time for more than 5 years


    Pros: Great PTO, good benefits, some flexible scheduling such as work at… Cons: There is almost no opportunity for advancement unless you know the right people and that isn't saying much. Rewards go to those who follow scripting… Advice to Senior Management: I think upper management has their hands tied but if not, remember the front line people. Don't insult them by rewarding them with food. You… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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