There are newer employer reviews for Express Scripts

16 people found this helpful  

Director at Express Scripts

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Saint Louis, MO
Former Employee - Director in Saint Louis, MO

I worked at Express Scripts full-time (more than 3 years)

Pros

To some extent, Express Scripts is a "meritocracy," work hard, get promoted. ALL the offices are the same size and there are no assigned parking spaces, no matter what level. This may seem petty, but its an important aspect of the culture. Bonuses can be lucrative based on company performance.

Cons

Express Scripts is a very political place to work. At a certain level, employees spend a significant amount of time managing PERCEPTIONS of themselves and their performance, as opposed to their actual performance and outcomes.

Advice to ManagementAdvice

Leadership should consider the effects of the performance evaluation system, especially the impact is has on the achievement of "real work."

Doesn't Recommend
Neutral Outlook
Approves of CEO

799 Other Employee Reviews for Express Scripts (View Most Recent)

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  1. 9 people found this helpful  

    DO NOT MAKE THIS MISTAKE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounts Receivable Representative in Fort Worth, TX
    Former Employee - Accounts Receivable Representative in Fort Worth, TX

    I worked at Express Scripts full-time (more than 5 years)

    Pros

    Some good people - management is lost

    Cons

    Management is lost, benefits suck, had to get anything changed or updated. ESI bought out Medco which was a great company to work for very customer and employee oriented. ESI is not either. They don't care - they will look for things to let you go. ESI closed our office in full and put us all on the street - could not get our severance pay correct, could not get our benefits to be paid out to us correct it was a giant mess. ESI feels that there is someone else out there willing to do your job at half the pay or less than what they are paying you and does not care whether or not the new person they hire is qualified for the job - ESI just wants a warm body they don't have to pay a decent wage to. Way too may chiefs and not enough Indians, pay a decent wage. Don't make employees wait on hold for 5 hours to get their medications ordered or to make payments because the number ESI provides to employees is not a valid number and employees end up being transferred until someone is willing to take the call. ESI is not a recommended company for anyone to work at - the amount of errors they make is way too many with orders not being filled correctly, .orders being shipped after the order is cancelled because CS is unable to complete the job of cancelling the order(s) correctly, ESI unwilling to give credit to members for their errors and causing members to go past due and ending up loosing their credit limit due to ESI errors with no way to restore the credit limit to no fault of the member. Most employees are miserable and it shows, favoritism is showed and is blatant, Supervisors do not have a clue and the ones that do are let go. During my first year with them my benefits package changed 4 times because ESI could not get a company to cover their employees at the rate they wanted to pay; thereby, leaving employees to have to pay additional OOP and Deductibles.

    Advice to ManagementAdvice

    Stop buying out companies that you are unable to handle the change with and get it together with the ones you have. Realize without the customer that they would have no business. Way too may chiefs and not enough Indians, pay a decent wage.

    Negative Outlook
    Disapproves of CEO
  2. 10 people found this helpful  

    Customer service manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Irving, TX
    Current Employee - Manager in Irving, TX

    I have been working at Express Scripts full-time (more than 10 years)

    Pros

    Good salary. Ok schedules good bonuses.

    Cons

    Poor communication across organization. Poor executive leadership. No commitment to employees or client strictly about the bottom line.. No true leadership development . The company does not have a good training program for their new hire resulting in huge turnover.

    Advice to ManagementAdvice

    You need to take a closer look at Medco,s business model. You will continue to lose big clients and talented employees by the way you do business

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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