110 Employee Reviews (View Most Recent)

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Fun easy job while I was in college

Former Employee - Guest Services Representative  in  Lubbock, TX
Former Employee - Guest Services Representative in Lubbock, TX

I worked at Extended Stay America part-time for more than 3 years

Pros

flexible hours, friendly coworkers, free hotels when i was traveling

Cons

yearly raises were poor. house keeping doesnt pay enough.

Other Reviews for Extended Stay America

  1.  

    Good experience in customer service and hospitality industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Representative  in  Fairfax, VA
    Current Employee - Guest Services Representative in Fairfax, VA

    I have been working at Extended Stay America full-time for more than 3 years

    Pros

    flexible schedule,
    Good starting salary, I started $11 per hour in Fairfax, VA in 2008
    Easy job, mostly checking in/out guests, answering the phone making reservations
    You accrue good amount of vacation hours and you can take as long as you inform your manager more than 2 weeks before and as long as manager finds someone to cover you
    First $500 or 600 on medical is paid by the company, and then you have to pay out of pocket to meet the deductible

    Cons

    Only 2% raises after one year which comes to about 20 cents.
    Health insurance is ok, but only covers 80% after you pay deductible.
    No potential for growth

    Advice to ManagementAdvice

    Try to motivate employees by rewarding and increasing yearly raises

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Unethical and lack of communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Giuest Service Representative  in  Saint Louis, MO
    Former Employee - Giuest Service Representative in Saint Louis, MO

    I worked at Extended Stay America part-time for less than a year

    Pros

    The only pros is if you get a decent manager, then the time there won't be so bad

    Cons

    Unethical company, communication is bare minimum. constant mandatory rules. if you are lower level employee., you work harder than the manager. The managers never take full responsibilty of their positions, if something turns out right, they get credit, if it turns out wrong, the employees get blamed. This is in all honesty, the worst company I ever worked for. I have never seen such unethical behavior within an organization.

    Advice to ManagementAdvice

    Take full reponsibilty of your positions. Effective communication with employees, helps to produce a better work staff .Llearn to talk with your employees and not at them. Be honest and upfront with employees at all levels and guests.

    Doesn't Recommend
    Negative Outlook
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