Extended Stay America

  www.extendedstayamerica.com
  www.extendedstayamerica.com
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There are newer employer reviews for Extended Stay America

 

Delightful- a great place for young, hospitality professionals.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Hotel Manager
Current Employee - Hotel Manager

I have been working at Extended Stay America full-time for less than a year

Pros

I enjoy the relaxed culture that extended stay properties have. Because we host long-term guests, I have the opportunity to develop meaningful relationships with our guests. Because of our small size, I have the chance to impact the lives of every staff member, every day. I have the opportunity to learn about every role in the hotel- front desk, housekeeping, laundry, maintenance, accounting, payroll, revenue management, purchasing, food & beverage, reservations, and human resources. It's a great place to learn the ropes of hotel management. Our CEO, Jim Donald is great. He sends all his managers daily, voicemail blasts that pep us up and keep us in the loop. The communication between top and middle management is the best I have ever seen.

Cons

Even with incentives, the pay is low. To be fair, we were recently told that the pay structure would be revisited. Checklists: Wow. There is not much room for creativity in the workplace. Although the shared mission states that innovation and new ideas are welcome, the culture does not encourage straying far from the corporate-approved specs.

Advice to ManagementAdvice

Revisit the bargain laborer strategy. It does not correlate with the company's combination (low-cost + differentiation), business strategy.

Recommends
Positive Outlook

111 Other Employee Reviews for Extended Stay America (View Most Recent)

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  1. 1 person found this helpful  

    Lot's of take, very little give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Engineer
    Current Employee - Maintenance Engineer

    I have been working at Extended Stay America full-time for less than a year

    Pros

    Steady work, nationwide opportunities, decent benefits

    Cons

    Average-poor compensation. They expect a lot and offer little in return. Employees loose enthusiasm.

    Advice to ManagementAdvice

    Provide real incentive to do our best and stick around long enough to help you achieve your goals.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Guest Service Rep.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extended Stay America part-time

    Pros

    Friendly co workers
    Decent Pay

    Cons

    Not enough training
    not always on the same page as other co workers

    Advice to ManagementAdvice

    Let each staff know what is expected of them.

    Recommends
There are newer employer reviews for Extended Stay America

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