Extended Stay America

  www.extendedstayamerica.com
  www.extendedstayamerica.com
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There are newer employer reviews for Extended Stay America

 

It's a "job"

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Guest Services Representative  in  Buffalo Grove, IL
Current Employee - Guest Services Representative in Buffalo Grove, IL

I have been working at Extended Stay America part-time for more than 5 years

Pros

Decent enough regular and holiday pay

Cons

Management doesn't care about the employees and cares more about the bottom line.

Advice to ManagementAdvice

Care more about your employees instead of the bottom line

Doesn't Recommend
Negative Outlook

112 Other Employee Reviews for Extended Stay America (View Most Recent)

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  1. 3 people found this helpful  

    Terrible Corp Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Manager  in  Boston, MA
    Current Employee - Hotel Manager in Boston, MA

    I have been working at Extended Stay America full-time for more than a year

    Pros

    Live in Mgr. position had no rent or cost for living. It was like have an additional 20k on top of my salary

    Cons

    Terrible management structure. No proper training, noone cares about your professional development

    Advice to ManagementAdvice

    care about the people who work for you.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Most Exploitative Job I've Ever Had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper  in  San Ramon, CA
    Former Employee - Housekeeper in San Ramon, CA

    I worked at Extended Stay America part-time for less than a year

    Pros

    * You get hired fast.
    * Cool co-workers.

    Cons

    * They cheat you on the time they give you to clean rooms by not classifying the rooms correctly and by not taking into account the time you need to stock your cart or take your breaks. Even though you take 20 minutes to stock your cart and 15 minutes to take your break by the end of the day you'll need to show that you cleaned a room every 30 minutes which means, off the top, 4 rooms will need to be cleaned in 15 minutes instead of the standard 30 to make up that time.... Most housekeepers don't take their 15 minute break because of this.

    Also they don't care if you have to spend time:
    - doing laundry
    - running around to get things (missing items from rooms)
    - delivering laundry which you have to carry
    - taking out garbage, etc etc

    * You have to also work at other ESA properties on different days, which are operated differently and when you start no one explains to you how it's different, so normal things you do at one hotel you get screamed at for doing at the other.

    * Their employee onboarding is practically non-existent. They don't give you any documents, like the handbooks and such unless you are on them and ask for it.

    Advice to ManagementAdvice

    * Classify rooms correctly

    * Either stock our carts before we come to work or give us time to actually stock it.

    * Not giving me time to take a break, is the same thing as SAYING that you don't want me to take a break, which is illegal and opens you up to a lawsuit.

    Recommends
    Neutral Outlook
There are newer employer reviews for Extended Stay America

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