Extended Stay America

  www.extendedstayamerica.com
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100 Employee Reviews (View Most Recent)

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6 people found this helpful  

Hotel Manager - Do it ALL & Get paid like a GSR

Hotel Manager (Former Employee)

ProsESH used to be a great place to work for back in the day i.e. around 2006 - 2008ish. Ever since they declared bankruptcy and came out of it - which kudos to them for doing that; things have started going to the DOGS.

ConsTheir recent restructuring makes you wonder if they ever want their employees to grow or not? Earlier there used to be an Area Manager which was a reachable goal from Hotel Manager - the logical next step up. Now, after the hotel manager comes district manager (3-5 hotels). How in the world do they expect you make that jump when they don't teach their managers enough to begin with. As a hotel manager expect to do a whole lot of desk shifts; god forbid if anyone at your hotel goes in 1 hour OT (you might just get written up for that). Apart from doing front desk shifts - you do not get any department heads. So you're the housekeeping supervisor, the Chief maintenance engineer,sales manager, sometimes the porter & everything else. You're ALWAYS on call. Apart from all these duties you are also supposed to be the sales manager (even though there is a Regional Sales Director) and do Drive around your CompSet, Shop call the competition and make cold calls. I am all for sales, but COME ON GUYS!

On top of that you have to deal with low rated construction based business & kicked out for not paying their rent guests who are a constant pain to deal with. There is 1 revenue manager for 70+ hotels so there is no 1 on 1 interaction; but you cannot quote any rates other than what's loaded in the system without talking to the "Revenue Manager" or your "DM". They give you a company credit card however, any spending above 10 - you read it correct $10 needs approval from your DM.

At the end of the day a hotel manager is nothing but a glorified GSR for 40K annual.

Advice to Senior ManagementStart giving your hotel managers some respect and more control. Learn to trust them to run their properties right instead of treating them like they don't know what they're doing.Spend some green that you're stowing away for another Sell-out or you're going to lose any remaining talent. If this is the "actual talent" reading this review please don't join this company unless it's your absolute last resort. ESH is like the Titanic - every one better leave before this ship sinks.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    False hopes

    Guest Service Representative (Current Employee)

    I have been working at Extended Stay America full-time for more than 3 years


    Pros: Pay is decent, work enviroment is great, employees are very… Cons: Constant change in work structure and goals, constantly given jobs to do that a sales manager should be doing. Have been… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    4 people found this helpful  

    A company lacking in values

    Corporate Manager (Former Employee) Charlotte, NC

    I worked at Extended Stay America full-time for less than a year


    Pros: Wish I could find one but there aren't any Cons: Lacking in values; no flexibility; poor upper and middle management. Advice to Senior Management: Need a values statement for employees posted on the website for prospective and current employees and then need to work towards making people feel important.… No, I would not recommend this company to a friend More
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