109 Employee Reviews (View Most Recent)

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Not the best, but not the worst; disappointing after company changes.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Hotel Manager
Former Employee - Hotel Manager

I worked at Extended Stay America full-time

Pros

Great hotel concept; most team members work well together, and provide good guest service. The company has a good product and has the potential to lead the market segment. It is not a bad place to work, however, upper management could make it a better place to work.

Cons

Upper management is not always supportive of relavant local property needs, and in cases will only address issues after losing revenue. There is a lack of proactiveness and practicality in upper management; it seems as though they quickly lose focus on pertinent matters. I believe this is because they are focused on trying to take the company public.

Doesn't Recommend
Neutral Outlook

Other Reviews for Extended Stay America

  1.  

    Love the company and their initiatives!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Philadelphia, PA
    Current Employee - General Manager in Philadelphia, PA

    I have been working at Extended Stay America full-time for more than 5 years

    Pros

    New CEO is amazing and the new simplified training programs prepare the hotels for success. Some seriously strong leaders here turning this company around. Expecting a very positive future for ESH.

    Cons

    Recent corporate restructing didn't work out so great for everyone. Company itself is fantastic, but your specific level of satisfaction in your every day job soley depends on your immediate supervisor- just like all jobs! Bad boss? Get ready for a bad day every day.

    Advice to ManagementAdvice

    Heard mention of 360 reviews that will allow all associates to review their immediate supervisors... still waiting to see these though.

    Recommends
    Positive Outlook
  2.  

    Great Starting Hotel

    Current Employee - Guest Service Representative  in  Annapolis, MD
    Current Employee - Guest Service Representative in Annapolis, MD

    I have been working at Extended Stay America full-time for more than a year

    Pros

    Great co-workers, opportunity to learn many different skills, flexibility of hours.

    Cons

    Raises could be better, lack of communication is sometimes evident.

    Advice to ManagementAdvice

    Train all staff to be on the same page and celebrate success.

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