Extended Stay America

  www.extendedstayamerica.com
  www.extendedstayamerica.com
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Love the Company!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Team Lead, Front Desk Staff  in  Arlington, TX
Former Employee - Team Lead, Front Desk Staff in Arlington, TX

I worked at Extended Stay America full-time for more than a year

Pros

One of the best things about working here was the sense of team work and community that was instilled throughout the entire staff and regional management. The compensation is fair, and opportunity for growth abounds!

Cons

Customers sometimes disagree with property policies. When you are attempting to check in a guest late at night this can be a little stressful/scary.

Advice to ManagementAdvice

Keep your front desk staff fully trained with the latest customer service strategies, and keep your housekeepers/maintenance staff involved and motivated with customer review card raffles or suggestion raffles.

Recommends
Positive Outlook
Approves of CEO

115 Other Employee Reviews for Extended Stay America (View Most Recent)

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  1. 1 person found this helpful  

    No support and little appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Manager
    Former Employee - Hotel Manager

    I worked at Extended Stay America full-time for more than 3 years

    Pros

    Not much to report as the company is looking out for the bottom line and could care less about the employees.

    Cons

    After the company decided to go public they cut jobs and would only allow part time hiring to avoid paying healthcare. They do not give promotions and company values are very one sided. Work and life balance is very tipped, expecting 24/7 . Regional sales staff do not believe in what they sell and are doing it just to keep their jobs. Initiatives are a joke and very expensive to market. Best to spend it on hiring more property staff and give back hours to do sales and work to bring business in.

    Advice to ManagementAdvice

    Show appreciation to the hourly staff and allow more support in giving them the tools to succeed. Give hotels their Assistant General Managers back. General Managers burn out.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Many Negative Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Extended Stay America full-time for more than 3 years

    Pros

    Health benefits and my staff

    Cons

    Since Jim Donald replaced former CEO Gary DeLapp, the company has been through a lot of changes. Jim restructured the hotels to reduce management - 300 people lost their jobs. They expect too much for giving you too little to work with, very greedy. It was always a struggle to get capital funds to improve the hotels, although you were always expected to outperform the Hilton across the street. One of the VPs walked without notice. That tells you a lot....

    Advice to ManagementAdvice

    Change your image, stop treating your employees like they are stealing from you, pay your management better too! (GM Salary at Extended Stay America = $47,000 -- GM Salary at Candlewood Suites = $60,000!)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Extended Stay America

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