Extended Stay America

  www.extendedstayamerica.com
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100 Employee Reviews (View Most Recent)

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  • Culture & Values
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Love the Company!

Team Lead, Front Desk Staff (Former Employee) Arlington, TX

ProsOne of the best things about working here was the sense of team work and community that was instilled throughout the entire staff and regional management. The compensation is fair, and opportunity for growth abounds!

ConsCustomers sometimes disagree with property policies. When you are attempting to check in a guest late at night this can be a little stressful/scary.

Advice to Senior ManagementKeep your front desk staff fully trained with the latest customer service strategies, and keep your housekeepers/maintenance staff involved and motivated with customer review card raffles or suggestion raffles.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    No two days are ever the same, with any guests.

    Guest Service Representative (Current Employee) Birmingham, AL

    I have been working at Extended Stay America full-time for more than 8 years


    Pros: The clean environment and able to work at your own… Cons: Overworked staff. When no managers are available to cover, other… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    No support and little appreciation

    Hotel Manager (Former Employee)

    I worked at Extended Stay America full-time for more than 3 years


    Pros: Not much to report as the company is looking out… Cons: After the company decided to go public they cut jobs and would only allow part time hiring to avoid paying healthcare. They do not… Advice to Senior Management: Show appreciation to the hourly staff and allow more support in giving them the tools… No, I would not recommend this company to a friend More
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