Eye Care Centers of America

  www.ecca.com
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28 Employee Reviews (View Most Recent)

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Eyecare Centers of America

Retail Manager (Current Employee) Dallas, TX

Prosin the right environment, it is a good opportunity to learn the optical industry.

ConsECCA's marketing is designed to lure customers into their stores and upsell to the extreme. It is a bait and switch mentality. The training concentrates on selling versus optical knowledge. Associates face intense pressure to meet company sales expectations or they will be replaced with "better" salespeople. Managers face similar if not more intense pressure to meet performance expectations, sometimes very unrealisitic expectations. Upper management does not care about their associates, only performance expectations. If they don't need it, convince them they do and sell it to them anyway.

It is also not a family or team culture. Upper management's attitude is that anyone can easily be replaced.

Advice to Senior ManagementSenior management should reevaluate the current bait and switch marketing model. They should understand that the customers entrust us with their healthcare and we should adopt a higher degree of integrity into the selling process that exists now.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Mostly content with ECCA

    District Technical Manager (Current Employee) Portland, OR

    I have been working at Eye Care Centers of America


    Pros: I have been with ECCA for almost 17 years and I've had the oppurtunity to try multiple jobs. Even when I didn't do a great… Cons: In certain markets that ECCA is in, if you want to advance, you would have to relocate. Also, I travel extensively for… Advice to Senior Management: Communicate more with the people at the store level. … Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Terrible company ideals

    Eyewear Specialist (Current Employee)

    I have been working at Eye Care Centers of America part-time for more than a year


    Pros: -Much better commission rate than competitors. -The general feeling of the… Cons: -You can easily show up to work and feel used throughout the day. -Time-off blackouts throughout the year that cause problems for work-life balancing. -You can't be… Advice to Senior Management: -Get rid of the CSAT's. -Allow for your EWS's to have more power than just sell something. -Fix your payroll issues. There is no excuse for… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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