Eyemart Express

  www.eyemartexpress.com
  www.eyemartexpress.com
There are newer employer reviews for Eyemart Express

3 people found this helpful  

Awful place to work at

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Optical Associate in Lancaster, PA
Former Employee - Optical Associate in Lancaster, PA

I worked at Eyemart Express full-time (less than an year)

Pros

Lots of people to interact/communicate with

Cons

Lack of people, lack of help, lack of management

Advice to ManagementAdvice

There is no management. Hire competent people.

Doesn't Recommend
Negative Outlook

36 Other Employee Reviews for Eyemart Express (View Most Recent)

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  1. 1 person found this helpful  

    its ok if you have almost no paymentsq

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eyemart Express full-time

    Pros

    8 bucks an hour is ok

    Cons

    commission is no good at all

    Recommends
    Neutral Outlook
  2. 3 people found this helpful  

    The money is good-but I felt stressed and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Associate
    Former Employee - Retail Associate

    I worked at Eyemart Express

    Pros

    High Commissions are easy to attain. Family friendly company and many stores are closed on Sunday. I enjoyed almost everybody I worked with. Fantastic machinery and store maintenance-the sore is very well kept in appearance. Loved my GM.

    Cons

    A very busy store means you won't get breaks, have to take lunch late, or have a short lunch.

    I was written up on multiple occasions because A customer required much more of my time than normal and another customer wrote in to the company and complained that I took too long. I was trying to prevent a "return" which we don't do. One particular customer needed to go back to her eye doc for an Rx re-check she had a hard time understand why. Even my regional manager complained about me taking too long with a similar situation then ignored my GOOD reasons why.

    Custom eye wear is not returnable-you spend long hours talking people out of wanting their $$ back, even if you can solve optical & fashion issues with them.

    Although I was complimented on a daily basis by customers to management... I was denied a raise due to customers complaining that I couldn't help them fast enough. Not enough employees cross-trained to help on the sales floor when we desperately needed it.

    Very little recognition from senior management on being extremely consistent in high sales and customer service.

    Advice to ManagementAdvice

    Offering an EXTREMELY short window in writing, on their signed receipt, stating they can make changes or exchanges by a certain date printed would release so much tension and pressure on your staff and management. This will help the awkward conversations that we hate having with people about returns during the purchasing process.

    Offering a 2nd free pair won't solve every one's issues-especially if they demand money back right away. I'm suggesting home office send something special and unexpected to the customers who seem to have a dark cloud following their every move...(special order messed up and delayed several times) this will help their loyalty to buy with you. GM'S only should be able to request an "we are so sorry" gift to be sent.

    Use your mandatory Saturday meetings as teaching & training time-our store had no time to train due high volumes of people in the store and "downtime" meant clean clean clean.

    Many lab associates fought helping (dispense and repair) on the retail floor-including the lab manager. The retail floor has no control over who walks in the door but the lab CAN control when they are promising jobs, and many people are generous with their time and aren't planning to be back in 1hour.

    Recommends
There are newer employer reviews for Eyemart Express

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