FICO

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218 Employee Reviews (View Most Recent)

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4 people found this helpful  

Great People, Poor Governance

Fraud Practice Tech Lead (Current Employee) San Diego, CA

ProsMiddle Management and Technical Leads are talented and willing to help.
Fraud technology (neural networks) is cutting edge.

ConsVery poor product quality in the last 5 years. Management clearly had no clue how to resolve development process, so focused instead on cost-cutting and pushing sales to compensate.
Went with overseas development, which made quality a bigger issue and stretched already-challenged people management process to the breaking point.
Led to exorbitant sales comp packages and a speedier- than-usual revolving door for sales acct execs, client partners.
Poorly conceived and poorly executed product marketing has demoralized the technical base. Sadly, many customer have come to expect less-than-acceptable product quality, in order to get to FICO fraud detection models
The new CEO, Will Lansing, has remained well hidden, beyond a few global emails announcing products (which assistants write anyway) and chiding us to pretty-please come to the office and not work from home (even if there's nobody in the office with whom we work...)
Internally, Finance runs the show, so other departments are forced to do their work for them, and woe be to anyone that questions it.
We have time to fix this, but with competitors (SAS, IBM, etc.) starting to eat away at market share, time is running out.

Advice to Senior ManagementTime is running out - focus on finding solution to the key problems: find people who can fix PTO, stop wasting time/quality overseas, reign in FP&A, and stop worrying so much about how tune a sales process to sell poorly designed products.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great People, Inconsiderate and Incompotent Management

    Lead Consultant (Former Employee) Chicago, IL

    I worked at FICO full-time for more than 5 years


    Pros: Employees are willing to do what ever is necessary to… Cons: Conflicting direction from management with regard to client support and how to handle cyclical nature of requests Managment will throw employees under… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great while it lasted

    Systems Integration Engineer (Current Employee) Arden Hills, MN

    I have been working at FICO full-time for more than 10 years


    Pros: Coworkers were great as they worked hard to do a… Cons: Management took all the salary increases and bonuses and gave… Advice to Senior Management: Show some tangible apprecdiation to the people who produced the… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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