FICO

  www.fico.com
  www.fico.com
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4 people found this helpful  

Great People, Poor Governance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Fraud Practice Tech Lead in San Diego, CA
Current Employee - Fraud Practice Tech Lead in San Diego, CA

I have been working at FICO

Pros

Middle Management and Technical Leads are talented and willing to help.
Fraud technology (neural networks) is cutting edge.

Cons

Very poor product quality in the last 5 years. Management clearly had no clue how to resolve development process, so focused instead on cost-cutting and pushing sales to compensate.
Went with overseas development, which made quality a bigger issue and stretched already-challenged people management process to the breaking point.
Led to exorbitant sales comp packages and a speedier- than-usual revolving door for sales acct execs, client partners.
Poorly conceived and poorly executed product marketing has demoralized the technical base. Sadly, many customer have come to expect less-than-acceptable product quality, in order to get to FICO fraud detection models
The new CEO, Will Lansing, has remained well hidden, beyond a few global emails announcing products (which assistants write anyway) and chiding us to pretty-please come to the office and not work from home (even if there's nobody in the office with whom we work...)
Internally, Finance runs the show, so other departments are forced to do their work for them, and woe be to anyone that questions it.
We have time to fix this, but with competitors (SAS, IBM, etc.) starting to eat away at market share, time is running out.

Advice to ManagementAdvice

Time is running out - focus on finding solution to the key problems: find people who can fix PTO, stop wasting time/quality overseas, reign in FP&A, and stop worrying so much about how tune a sales process to sell poorly designed products.

247 Other Employee Reviews for FICO (View Most Recent)

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  1. 2 people found this helpful  

    Great while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Integration Engineer in Arden Hills, MN
    Current Employee - Systems Integration Engineer in Arden Hills, MN

    I have been working at FICO full-time (more than 10 years)

    Pros

    Coworkers were great as they worked hard to do a quality job.

    Cons

    Management took all the salary increases and bonuses and gave the producers little more than a pat on the back.

    Advice to ManagementAdvice

    Show some tangible apprecdiation to the people who produced the results, and that wasn't you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great People, Inconsiderate and Incompotent Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Consultant in Chicago, IL
    Former Employee - Lead Consultant in Chicago, IL

    I worked at FICO full-time (more than 5 years)

    Pros

    Employees are willing to do what ever is necessary to meet the client's needed
    Good development methodology and processes

    Cons

    Conflicting direction from management with regard to client support and how to handle cyclical nature of requests
    Managment will throw employees under the bus to make the client happy
    Yearly layoffs in late fall
    2012 was an outstanding year financially, but no raises and small bonuses

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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