FIS

  www.fisglobal.com
  www.fisglobal.com
There are newer employer reviews for FIS

2 people found this helpful  

Very frustrating and not very many opportunities to excel

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Representative in Little Rock, AR
Current Employee - Customer Service Representative in Little Rock, AR

I have been working at FIS

Pros

Health Benefits; Dental; Vision: Life Insurance; Paid Vacation; Sick Leave; Personal Holidays; Clean environment; friendly coworkers; security and gated access to the campus

Cons

There is a small window to advance to a better position. The supervisor doesn't know most of the information he should know. He's no help at all and he's very petty. Never lose your cool with someone in a higher position; even if it's their fault you may lose your job.

Advice to ManagementAdvice

Listen to your employees needs more. We know more of what our customers need than you do. We are the ones talking to them. We deal some of the rudest people and barely make above minimum wage. Mandatory overtime (mandatory yes! meaning you come or you get a point) is ridiculous and very inconvenient for your employees who are mostly parents and students who have a difficult time adjusting to your last minute schedule changes.

Doesn't Recommend
Disapproves of CEO

538 Other Employee Reviews for FIS (View Most Recent)

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  1.  

    First two years were great; last year was hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Little Rock, AR
    Former Employee - Anonymous Employee in Little Rock, AR

    I worked at FIS

    Pros

    First two years - great boss, empowered to lead team, great employees, excellent employee development
    Last year - my team was great

    Cons

    All three years - lack of investment in latest technology - old phones and call center hardware and applications
    Last year - lack of effective communication and leadership direction, focus on cutting costs, poor project management

    Advice to ManagementAdvice

    Essential to stay focused on the mission and operational excellence. C-level leadership has great vision and direction; it falls down at the division level. Saving money doesn't grow business if it kills products and services.

    Doesn't Recommend
  2. 1 person found this helpful  

    Results will vary depending on the department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at FIS

    Pros

    -Generous employee stock purchase plan.
    -Good opportunities for international exposure.
    -Flexible for scheduling time off.
    -Fast-paced and dynamic work environment.

    Cons

    -FIS is going through a transition and has more and more of a "corporate" feel. You are a number.
    -Unpredictable job security. Quarter-to-quarter short term outlook. Everything is about "the market."
    -Interoffice politics interfere with getting quality work done on reasonable timelines. Be prepared to work like crazy for no logical reason.
    -Health benefits are expensive, providers and benefits change every year, costs are increasing.
    -If you are a heads-down workaholic you will like working for FIS. Work-life balance is fading for salaried employees.
    -Always pushing the limit of doing more with less.
    -Low career mobility and opportunities for advancement once you're in.
    -Your annual review may be done by someone who doesn't know your capabilities and results.

    Advice to ManagementAdvice

    -Put some real action ($$$) behind the "employee engagement" marketing fluff.
    -Give front line employees incentive compensation opportunities.
    -Get rid of micro-mangers or put them in roles they are better suited for.
    -Be more decisive with layoffs and reorganizations.
    -Be aware of key resources leaving.

    Doesn't Recommend
There are newer employer reviews for FIS

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