Family Dollar Stores

  www.familydollar.com
  www.familydollar.com
There are newer employer reviews for Family Dollar Stores

1 person found this helpful  

work

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Family Dollar Stores

Pros

very fun place to work

Cons

Very long hrs for management and not enough payroll for employees

690 Other Employee Reviews for Family Dollar Stores (View Most Recent)

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  1. 1 person found this helpful  

    Never worked for a company this bad!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Forklift Operator in Rome, NY
    Current Employee - Forklift Operator in Rome, NY

    I have been working at Family Dollar Stores full-time (more than 5 years)

    Pros

    It's a paycheck and that's it!

    Cons

    I work at the Distribution Center in Rome,NY. Been there since it opened 7 yrs. ago.It has gone steadily downhill ever since. Seems they just can't find enough ways to stick it to their employees. Every single incentive we had when it opened has been systematically taken away in order to remain "competitive." We used to have an Awesome Auction around Xmas. You would earn points throughout the year based on safety, attendance, etc. and use those points to bid on prizes. About $100,000 dollars worth per DC was the rough estimate at the time. Lasted 4 yrs.= GONE. They used to guarantee 40 hrs. per week even if you had to push a broom for a few hours=GONE. Now they push you out of there as soon as they possibly can. Some folks last year we're barely making enough per week to cover their insurance. Overtime used to be anything over 8 hrs., now it's anything over 40. This way if there's a holiday or you had a day off during the week, they can make you work MANDATORY overtime and you only get straight time for the first 8 hrs. Used to have catered lunches once a month for the Perfect Attendance Club to show their gratitude for being an exemplary employee=GONE. Used to be able to earn Time Off w/Pay based on your production which could get you an extra few weeks off per year if you really hustled. That's been converted to a cash only incentive. Most of the people I talk to much preferred the time off! Kind of ironic since you're lucky to get 25 hrs. a week in the off season. TOP time used to compensate for that...now you just take the loss. They then have the audacity to tell us how well the company is doing. Of course it's doing well, you just took away every incentive to even show up to that place and stuck it firmly in your profit margin.
      On a separate note, the computer system used by the Forklift & ICC Depts. is pretty much obsolete. In 2013, this system does not even recognize that the pallet has been invented! This leads to hundreds of staged pallets that won't fit in their location. [per day] At this point 2 or 3 different depts., their respective managers and numerous employees have to waste their time figuring out whether to bail a pallet to make it fit or have ICC put it back in a reserve...either of which is wasted time! If they put a dollar amount on the time wasted on this alone, it would have to be in the tens of millions of dollars over the course of time. This is just one example, there are dozens....I assure you!
      Very few, if any, of the managers have ever actually done the job in their respective depts. This makes for some blatantly clueless management decisions. They rarely know what's going on or how to resolve a particular situation with any notion of common sense. As a matter of fact, common sense amongst management seems to be like leprosy in most cases. They stay as far away as possible. From what I've witnessed personally, this lack of common sense goes to the tippy top of the corporate ladder.
      On another note, we have 25 forkifts, at least 15 of which are locked out or in for repairs at any given time. Sometimes it takes 2-3 weeks just to get a tire changed because they don't wanna pay for parts.
      If time permitted, this list could go on and on. This company continuously expects more and more from their employees while giving less and less and taking away every incentive that made this a decent place to work at one time. All of these expectations with substandard equipment and technology that you have to constantly work around instead of having it work FOR you. The pay isn't that great either....if more jobs were available in this area I think they'd have a hard time keeping the place staffed. The turnover rate at this point is comparable to any fast food chain....that's pretty bad!

    Advice to ManagementAdvice

    Learn your job!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Family Dollar Stores: Customer Service Representative (Cashier)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Columbus, OH
    Current Employee - Customer Service Representative in Columbus, OH

    I have been working at Family Dollar Stores part-time (less than an year)

    Pros

    You never are stuck doing the same thing at all times. You get to know everyone you work with very well. You get to meet new people and get to know the usual customers.

    Cons

    Strict payroll (puts management overworked and stressed and capable employees to make the store the best it can be), limited space for inventory on shelves and back room, out of date licenses hanging up (who knows if they have been renewed), lack of control in what we get from the distribution center (usually most gets over stocked for weeks at a time), 600 + boxes unloaded from truck one hand at a time (with combined employees it wastes almost 9 hours or more of a limited payroll), Truck has no structure or order (receive multiple items for other stores (sometimes 30 items or more and usually stuff that our store doesn't even carry), The track system for the truck is terrible and you will find a lot of inventory falling on the ground or broken in the process, lack of employees on the floor (constantly frustrated by theft and having to drop what you are doing to greet a customer), System and scanner problems are a daily issue (decreasing the ability to get customers in and out quickly, and occasionally losing business over it), doing stock during store hours meaning U-boats blocking products and room to walk, ability to move up or get a raise is hard to come by, Time wasted on anti-theft stickers, a sticker that only gives a phone number if you see the product sold elsewhere, easy to peel off and doesn't prevent theft what so ever. Property damage is a constant issue that is never fixed, in experienced truck drivers and new driver every week, terrible CD constantly replaying in hopes to prevent theft and annoy the hell out of people with their "music". These just name a few.

    Advice to ManagementAdvice

    Increase payroll, people shop more and spend more when the store is in top condition, give control of orders to management (they know there customers and how certain people will by a whole stock of something when it comes in), have after hours or before hours as a time to get out stock and keep the floor cleaner for customers, create a new truck system that is organized, it would be so much easier with pallets, even if we still unloaded them individually it would get off the truck way quicker and take a lot less work off the truck driver. Find more ways to move good employees up or a raise system for hard working loyal employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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