There are newer employer reviews for Family Video
There are newer employer reviews for Family Video

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Helpful (1)

Long days/hours, low pay, manual labor, great employees.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Store Manager
Former Employee - Store Manager

I worked at Family Video

Doesn't Recommend
Approves of CEO
Doesn't Recommend
Approves of CEO

Pros

It is tough to get a job there so the employees are motivated and intelligent for the most part. They encourage relationship building with customers so you get to know a lot of interesting people. Good community outreach programs (food drives, events, support the troops). Only promote from within so decent advancement opportunities

Cons

After three to six months of training you become a salaried manager with a very low percent commission on your store. Depending on size of store they start you at (usually small) you only make $12-$14/hour. 44 scheduled hours/week usually ends up being more around 48-50 and this is expected not voluntary this includes almost every weekend for at least two days and closing (midnight) shifts. Also be prepared to do lots of manual labor (lawn mowing, window cleaning, physical store cleanings/ resets twice a year, changing lightbulbs/ballasts on rickety ladders).

Advice to Management

Be more realistic about the expectations of your managers for the money you are paying them and be more considerate of work/life balance for your managers

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  1. Great company to work for!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    a lot of room to grow and advancement.

    Cons

    a lot of hours. not sure what else

    Advice to Management

    no advice


  2. Helpful (1)

    Unappreciated

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder
    Former Employee - Keyholder

    I worked at Family Video

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -cares about your education, says school comes first, and is willing to work around your school schedule
    -opportunity to earn commission
    -even part time employees are empowered to make decisions such as removing late fees, and performing manual discounts and exchanges
    -good employee discounts
    -opportunity to meet cool people
    -some customers can completely make your day, especially friendly regular customers

    Cons

    -they make you sign something waving your breaks and in return, you get to stay clocked in while you run out to grab food. the only condition is that you can not leave the store between 4 and 8pm because that's the busiest times and just so happens to be when normal people get hungry, especially when you go start your shift between noon and 3.
    -when closing, you have to stay until 12:30am, almost always by yourself, and if your store is on a sketchy street, it can be a little scary.
    -they have no interest in your ideas for improving the store- I came up with an entire page of sales strategies and emailed it to my district manager. I kept asking her if she had a chance to look it over and a month later she said she read it but didn't really remember what was in it and that family video has a team for stuff like that.
    -very difficult to get a raise, they will come up with any reason not to give you one and even factor your commission in saying, "with the commission you are making, you are actually making $X an hour." too bad commission is based on sales and not how much you are expected to accomplish off the clock
    -constantly under-scheduled, and then management gets upset when you aren't exactly cheery and haven't accomplished much of the cleaning after a couple hours of two people doing the work of four.
    -definite favoritism. willing to overlook an assistant manager dating first the manager and then a part time employee.
    -some customers can completely ruin your day
    -management trains new employees how to sell, but not how to accomplish basic tasks
    -you are supposed to pass a basic skills test before you can work there, but my store actually hired a couple of people who failed in order to fill some employee gaps, too bad the people they hired had the same availability as every one else and not the availability that needed to be filled. that resulted in new employees taking hours from seasoned employees and the continued need for another employee. this left employees both new and old feeling stressed and unsatisfied with the number of hours worked.
    -you feel unappreciated, overworked, and taken advantage of on a regular basis
    -apparently the anonymous manager in training evaluations are not anonymous and that manager in training can have you fired if they don't like what you have to say about them

    Advice to Management

    -listen to the ideas in employees
    -making employees feel empowered is important, but making them feel like a person, not a number is more important
    -stop being so cheap, let two employees close at night- there is safety in numbers
    -the head honchos should definitely pay visits to stores, speaking with each employee to get feedback and comments


There are newer employer reviews for Family Video
There are newer employer reviews for Family Video

See Most Recent

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