There are newer employer reviews for Farmers Insurance Group FCU
There are newer employer reviews for Farmers Insurance Group FCU

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Decent job and company to work for

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Advocate in Olathe, KS
Current Employee - Service Advocate in Olathe, KS

I have been working at Farmers Insurance Group FCU full-time (Less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Company that cares about providing the best service possible. Decent pay for entry level position. Good benefits and PTO. The supervisors are great, and it is a relaxed atmosphere to work in (can wear jeans to work).

Cons

Not the most exciting job to have, but not terrible. Boring at times and is numbers driven. The system and programs are not the best to work with. They tend to be unreliable and not the most user friendly.

Advice to Management

Upgrade the systems that we use.

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  1. Overworked and underpaid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Portland, OR
    Current Employee - Agent in Portland, OR

    I have been working at Farmers Insurance Group FCU full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexibility and ability to manage yourself on your own time.

    Cons

    Horrible to "meh" management, severely underpaid for your work after 'charge backs', and things are not always as they seem. As an agent, they throw you out into the business world with no guidance.

    Advice to Management

    More direction and support to agents in their first 3-5 years. Support your quality agents more so.


  2. Think twice before joining Farmers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Claims Representative
    Current Employee - Office Claims Representative

    I have been working at Farmers Insurance Group FCU full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Flexible work schedule
    -Great co-workers

    Cons

    -Management inconsistencies
    -Poor business model
    -Inefficient processes
    -Unprofitable the past two years
    -Subjective file score method
    -High turnover

    Advice to Management

    Stop acquiring high risk insurance companies and write better policies. Also, get a claims system that actually works. Customer service scores are down because claim handlers spend a majority of their day trying to work around daily mass system issues, which duplicates work and thus leaves less time to devote to customers. As a result, customers leave. Talented employees leave. Taking more rate to increase product growth will not be enough to make Farmers a profitable, successful company. Bottom line - claim handlers cannot deliver excellent service to customers if our claims system doesn't allow us to do our job.


There are newer employer reviews for Farmers Insurance Group FCU
There are newer employer reviews for Farmers Insurance Group FCU

See Most Recent

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