There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

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Helpful (1)

Salaried & state level employees need work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Albuquerque, NM
Current Employee - Customer Service Representative in Albuquerque, NM

I have been working at Farmers Insurance Group

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Depending on the position, agent csr's is an awesome position. Sometimes underwriting is helpful. Some state reps work really well with the agents,

Cons

When you have a District manager or a state sales manager that doesn't know the value of their agents, it's frustrating.

Advice to Management

Don't use so much personal thought when it comes down to business. Take a look at density & retention.

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  1. Helpful (1)

    A lot of work on the front lines

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Claims Adjuster in Olathe, KS
    Current Employee - Office Claims Adjuster in Olathe, KS

    I have been working at Farmers Insurance Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great benefits and pay for an entry-level position. The work week is 40 hours for most office claims adjusters. When the amount of claims increases employees can request overtime hours. Farmers offers tuition assistance to employees after six months for "related courses." The hours are fairly flexible. OCRs work core hours (six designated hours each day) and then build up the 40 hours/week around that.

    Cons

    Insurance is a tough business. Most customers will feel "wronged" by the company even if it is the correct liability decision or fair value for their vehicle. There is not a lot of clear communication between agents, field adjusters, and office adjusters. A lot of times it feels like good cop, bad cop between the agents and claims adjusters. Claims adjusters are often micromanaged by supervisors and Quality Assurance.

    Advice to Management

    I would advise opening the lines of communication between the different positions within the company that have to work together.


  2. Helpful (3)

    The biggest mistake of my life

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Los Angeles, CA
    Current Employee - District Manager in Los Angeles, CA

    I have been working at Farmers Insurance Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working with the agents is the best part

    Cons

    Everything to do with the management of Farmers

    Advice to Management

    Try knowing what your talking about before giving advise.


There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

See Most Recent

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