Farmers Insurance Group

  www.farmers.com
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768 Employee Reviews (View Most Recent)

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3 people found this helpful  

You can succeed if you work hard, but employees are not taken care of well.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Marketing Specialist  in  Mercer Island, WA
Former Employee - Marketing Specialist in Mercer Island, WA

Pros

Direct supervisors and managers were quite supportive and appreciative. Tendency to look at internal candidates first for opportunities commendable. Good transportation options (plenty of parking, very convenient to major bus stops). Cash bonus program when I was there nice surprise.

Cons

Typical for insurance companies, technology a couple of steps behind the times. Rank-and-file employees underpaid; unless you have a major position, this is not the place for a household's primary breadwinner. Upper management (from both Los Angeles home office and my office) not good at establishing clear strategies, and they are especially poor at communicating to the rank-and-file. This leads to a sense of disconnect at best ... and betrayal at worst. (A major layoff when the company didn't make much of a disappointing quarter poisoned the atmosphere, and the way the dispatched employees were literally kicked to the curb was distasteful.) That's a good reason why the employees tend to whine.

Large percentage of agents tend to treat the employees poorly, as well.

Advice to ManagementAdvice

Pay more attention to your office employees; they think you're taking them for granted while you brown-nose the agents. Be more competitive with compensation and benefits. Take more heed of any suggestions the rank-and-file have. Show more appreciation. Have the Zurich masters show more involvement with Farmers.

No opinion of CEO

Other reviews for Farmers Insurance Group

  1. 1 person found this helpful  

    Too much work, ridiculously high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Office Claims Representative  in  Oklahoma City, OK
    Former Employee - Office Claims Representative in Oklahoma City, OK

    Pros

    - decent pay for entry level
    - training was very good and learned alot
    - worked with great people who had the same position

    Cons

    My biggest complaint was that how you are trained to do your job is completely different than how the job actually works. You are trained with customer service and fairness in mind, but the amount of work you are given and the rate at which you are expected to perform make it nearly impossible to treat customers and co-workers how they should be treated. Employees and claims are treated simply as numbers instead of people. You are seen as nothing but a set of job performance statistics, and training outside of your initial training period is limited.

    Advice to ManagementAdvice

    There is a very small number of Office Claims Reps when compared to the number of claims that need to be settled - Hire more people and rethink how customers are treated.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Slow employment growth, with limited opportunities, but with job safety and great benefits/salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    Pros

    Great Benefits, godd job safety.

    Cons

    Communication flow is not strong and feelings of uncertainty in the new IT management.

    No opinion of CEO
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