There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

See Most Recent

Service Advocate

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Service Advocate in Independence, OH
Current Employee - Service Advocate in Independence, OH

I have been working at Farmers Insurance Group full-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Training is available and stresses education

Cons

work schedule and management uses personal biases when deciding.

Advice to Management

use the talents of the workstaff

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. very good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Agent in Brea, CA
    Former Employee - Account Agent in Brea, CA

    I worked at Farmers Insurance Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the best company to work for

    Cons

    none at all for this company

    Advice to Management

    none for now


  2. Helpful (6)

    Be young, stay young, climb the ladder fast, and set up your "good ol'boy" network

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Claims Adjuster
    Former Employee - Senior Field Claims Adjuster

    I worked at Farmers Insurance Group full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Health and other benefits were great. Pay was good, but only because I had been there long enough to gotten deep into the pay scale. In the end, raises were non-existent. Work life balance? No such thing. Just words.

    Cons

    Has gone from a quality job to a quantity job. And boy are there numbers to be tracked and ratings to be given. I was given the "opportunity" to move between claims divisions to a group that was struggling with their quality scores, on files and customer service. My scores were always top level. 2 yrs later I was fired, for of all things, not returning phone calls?!?! After 20+ yrs as an adjuster. Oddly enough, my quality scores were still top in the unit. And oddly enough, my pay was higher than others, and I had just turned 50. Hmmmm... I asked for a copy of my personal file, and was provided one. There was nothing in the file at all about all of the "probations" I was advised I had been put on, or all the verbal "warnings" I had been given. Nothing to indicate my performance was sub standard. I was let go by a promising young man in the mgmt training program. I expect he was doing what he was told. He even offered to be an employment reference in my job search. He saw no issues with my performance. There was a time when providing excellent service to the policyholder was job#1. And at that time, this was a great job and a great company.

    Advice to Management

    If you want to do right by your policy holders, hire the good people, don't work then to death and good work will bring its rewards to everyone. If you want to manage by the numbers for the stock holders, continue on this path and end up outsourcing eveything to the lowest bidder.


There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

See Most Recent

Work at Farmers Insurance Group? Share Your Experiences

Farmers Insurance Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.