There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

See Most Recent

Helpful (1)

Not recommended

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Underwriter in Hillsboro, OR
Former Employee - Underwriter in Hillsboro, OR
Recommends
Neutral Outlook
Approves of CEO

I worked at Farmers Insurance Group full-time (More than a year)

Pros

Lots of room to grow within the company company reimburses tuition costs for university and education They have an excellent paid training program

Cons

The job function changes often and with little notice The salary is low when compared to other companies in the industry

Other Employee Reviews for Farmers Insurance Group

  1. Helpful (2)

    It could have been better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative
    Former Employee - Claims Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Farmers Insurance Group full-time (More than a year)

    Pros

    - APD claims reps get company cars, full benefits, Retirement matching, and profit sharing. - Extensive training -- (see below) - Relatively Flexible Schedule. You can generally head home if you finish your claims early (for those who are very good at multi-tasking. See below.)

    Cons

    - For those with no prior background in Auto repair or claims, it may be very difficult to transition from the training phase of employment to actual claims. Training scenarios are often generic, and (in reality) every claim is a little bit different. Management might have special ways to handle certain customer service scenarios in claims, but don't communicate those ways until after the claim is over, and your performance is officially being reviewed. - For those who aren't pros at multitasking, you'll likely have a hard time meeting deadlines and finishing claims on time. - The office environment (depending on the office) can be hectic. In some cases there is very high turnover, in other cases the rules that they have in terms of interacting with body shops can change seemingly from day to day. In other cases, there may be nepotism. Subordinates transferring to other supervisors due to a disagreement is common. - As an auto adjuster, you'll often be the last person to handle the claim. As such, you're responsible for every thing that has happened on the claim prior to you receiving it (i.e. if another adjuster was previously handling the claim, and it was later assigned to you for additional estimating at or other customer service issues, you're responsible for ensuring that everything that the other adjuster did is correct, as well as your work). This often becomes an issue when a senior adjuster receives the claim first, then a new adjuster receives the claim later, as the new adjuster will be the only adjuster to receive a performance review for the claim, so if the senior adjuster made a mistake, it'll have a large impact on the performance review for the new adjuster.

    Advice to Management

    - Management should add a more robust customer service training component to the otherwise very good training program that Farmer's offers. - Management should revamp the claims auditing, performance review, and satisfaction survey process. Newer adjusters often take big hits when senior level claims adjusters cut corners early on in the claims process, or when supervisors resolve customer service issues directly with the customer, making the customer feel as though the adjuster was trying to cheat them.


  2. Helpful (1)

    Long Hours, Little Recognition.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Farmers Insurance Group full-time

    Pros

    Work from home, company vehicle

    Cons

    Long hours, Dealing with Irate policy holders and crooked contractors.

    Advice to Management

    If you want to hit your numbers, you need to hire more adjusters. Expectations are unrealistic when an adjuster is having to drive 3+ hours for one inspection.


There are newer employer reviews for Farmers Insurance Group
There are newer employer reviews for Farmers Insurance Group

See Most Recent

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