There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helpful (3)

Disorganized and Undependable.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Disapproves of CEO

Pros

There are a group of hardworking underpaid, underpraised employees that come to work everyday and do all they can to make customer experience the best.

Cons

Management is incompetent , doesn't care. Bad employees are not disciplined while good employees pick up the slack. Hours are unrealistic.

Advice to Management

Hire qualified managers. Realistic hours/days. Get rid of the store area ; doesn't sell. Use common sense.Focus on printing correctly and shipping correctly.

Other Employee Reviews for FedEx Office

  1. Helpful (5)

    Hellbent on cost-cutting no matter what

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Although the company continuously implements the latest technology aimed at easing the workload on Center employees, staffing levels have been cut to the extent that all but guarantees customer-service issues, a hostile work environment and staffing gaps at busy Centers due to Senior management's ever-tightening rein on overtime. Use of metrics to measure Center performance can be helpful in identifying a Center's strengths and weaknesses. However, Senior management tends to go overboard by measuring certain parameters too intensively and extensively, frequently resulting in unavoidable customer-service issues, delays in service and increasing pressure on harried employees. Benefits include a flexible 401K to which the company contributes a limited matching contribution to the periodic employee contribution. Starting wages for entry-level Center workers are geared just a notch above those typical for the retail industry, so those early-career employees may have trouble with what amounts to a forced-savings plan. It is possible for well-performing Center employees to get a promotion and/or transfer to other Centers nationwide.

    Cons

    Unfortunately, FedEx Office Senior management is driving the nation's foremost reprographics company into the ground. The single, most confounding Senior management initiative is to trim staffing to the bone, prohibit overtime and expect each Center's manager (the only salaried position in even the biggest-volume Centers) to fill-in the staffing gaps. These gaps are particularly evident in Centers open 24 hours 7 days a week. Senior management doesn't give a hoot about anything the front-line staff has to say. There is no way for Center employees to frankly discuss work-related issues with Senior management. This situation all but guarantees labor unions to become involved sooner or later. Center staff is largely detained in their assigned Center without any opportunity whatsoever to observe practices at other Centers, let alone share tips to improve personal and work-group performance. Training is unavailable on topics such as "How to Deal with Difficult Customers" and "How to Get the Most Out of the Canon Printer/Copier." In recent months, increasing pressure has been applied to prompt each and every Center employee to sell the Product of the Month to each and every customer, as if the revenues derived from the sales of pens, pencils, reams of copy paper and USB drives will bring the company to the Promised Land. Product of the Month gives Senior management one more metric which ranks each Center employee by units sold per month. Hourly employees' wages in the retail Centers are lower than those at FedEx Corporation's other operating companies, which are in the transportation industry.

    Advice to Management

    Please, please take off the blinders and the rose-colored glasses. Visit the Centers and talk frankly and privately with individuals in your frontline troops. With respect to your relentless campaign to slash staffing and prohibit overtime, please understand that burning a candle at both ends is likely to result in getting burned. And did you ever consider hiring capable people with Center experience to work alongside the MBA's at Dallas headquarters?


  2. Helpful (1)

    Great for short-term

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Diverse workplace, great for networking, and you get to learn skills with computers and other machines that will serve you better as your career progresses. Decent amount of vacation time for a retail environment.

    Cons

    The environment is very high stress and doesn't offer the most competitive pay for the fairly crazy 24-hour scheduled stores. There is little room for advancement on a local level, and the health benefits have been going up in cost over the past few years while the coverage has been decreasing. VERY profit oriented with few returns to the in-store employees.

    Advice to Management

    I'd suggest that the senior management spend a little more time in the stores, since it feels like they're woefully disconnected to how things are run on a day-to-day basis. They also need to work out a better health benefits package.


There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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