FedEx Office
2.8 of 5 540 reviews
www.fedexoffice.com Dallas, TX 5000+ Employees

540 Employee Reviews (View Most Recent)

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2 people found this helpful  

Much better as Kinko's

Senior Center Manager (Former Employee)
Seattle, WA

I worked at FedEx Office full-time for more than 5 years

ProsThe focus on technology and producing custom products really depended upon innovation and the teamwork of individuals. As Kinko's there was something rewarding about landing a large job and finding all of the resources and personnel to get it done.
The discount for shipping is nice around the holidays

ConsThe management talent is gone. The managers used to be solid professionals who knew their job and knew all facets of the business. The company, through its poorly executed accountability systems, focus on metrics ad-nauseum, and an over reliance on a zero-defect audit which had dubious and negative effects on revenue drove out the best managers.
The company is now resorting to center managers who 2-3 years ago they would never DREAM of allowing to take over a center. The company is on a race towards the bottom with only the team members of last resort taking the management positions that have been vacated by talent.
The company started a long and treacherous path towards metric-of-the-week mentality and the notion that managers shouldn't know how to do anything the TM's know. It is definitely showing. The amount of institutional knowledge that has fled the company is absurd. The turnover became such an issue that it was removed as a ranking for determining leadership effectiveness. What sense does it make to have all of your tenured, knowledgeable talent leave when you are a technology and hard skills focused environment?

Advice to Senior ManagementYou need to reevaluate what you think this company is. Either get out of the production environment and hire shipping stooges, or get back to keeping and retaining talent. Allow managers the autonomy to succeed or fail on their own merits without all micromanagement.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Challenging

Assistant Senior Center Manager (Former Employee)
Atlanta, GA

I worked at FedEx Office


Pros: The promotion opportunities within the centers were fair. District Manager… Cons: Competency of leaders were always in question. The salary and… Advice to Senior Management: Increase salaries and hourly pay of employees and this will… More

  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

An opportunity to build professionalism, but only a stepping stone to becoming a professional

Lead Project Coordinator (Current Employee)
Cleveland, OH

I have been working at FedEx Office


Pros: Good pay for a service/retail level job, stores in every major metro area if you want to move, more professional than most retail / service… Cons: You'll probably never make more than what $14 / hr is worth in 2012, almost 2000 stores and each differs greatly because operating procedures are… Advice to Senior Management: CM's: cooperate with each other to achieve monthly district profit goals, spend time 1 on 1 with your TM's and try developing them for mastery… Yes, I would recommend this company to a friend More

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