There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helpful (5)

Much better as Kinko's

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Center Manager in Seattle, WA
Former Employee - Senior Center Manager in Seattle, WA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at FedEx Office full-time (More than 5 years)

Pros

The focus on technology and producing custom products really depended upon innovation and the teamwork of individuals. As Kinko's there was something rewarding about landing a large job and finding all of the resources and personnel to get it done. The discount for shipping is nice around the holidays

Cons

The management talent is gone. The managers used to be solid professionals who knew their job and knew all facets of the business. The company, through its poorly executed accountability systems, focus on metrics ad-nauseum, and an over reliance on a zero-defect audit which had dubious and negative effects on revenue drove out the best managers. The company is now resorting to center managers who 2-3 years ago they would never DREAM of allowing to take over a center. The company is on a race towards the bottom with only the team members of last resort taking the management positions that have been vacated by talent. The company started a long and treacherous path towards metric-of-the-week mentality and the notion that managers shouldn't know how to do anything the TM's know. It is definitely showing. The amount of institutional knowledge that has fled the company is absurd. The turnover became such an issue that it was removed as a ranking for determining leadership effectiveness. What sense does it make to have all of your tenured, knowledgeable talent leave when you are a technology and hard skills focused environment?

Advice to Management

You need to reevaluate what you think this company is. Either get out of the production environment and hire shipping stooges, or get back to keeping and retaining talent. Allow managers the autonomy to succeed or fail on their own merits without all micromanagement.

Other Employee Reviews for FedEx Office

  1. Identity Crisis

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Boston, MA
    Current Employee - Sales in Boston, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great day job and stepping stone into the corporate world

    Cons

    Things change on a dime, but not everyone will know at once. Sales goals are unrealistic and unattainable due to team structures.

    Advice to Management

    Go back to the name Kinko's once and for all. Customers REFUSE to say "FedEx Office" or recognize it as anything but shipping. They still call printing Kinko's.


  2. An opportunity to build professionalism, but only a stepping stone to becoming a professional

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Project Coordinator in Cleveland, OH
    Current Employee - Lead Project Coordinator in Cleveland, OH
    Recommends
    Disapproves of CEO

    Pros

    Good pay for a service/retail level job, stores in every major metro area if you want to move, more professional than most retail / service jobs, clients include many sales reps (if you're interested in getting into professional sales), clients include many managers of big companies (if you're interested in networking), clients include small business / start-up executives (if you're interested in that kind of career),

    Cons

    You'll probably never make more than what $14 / hr is worth in 2012, almost 2000 stores and each differs greatly because operating procedures are modified or even ignored on a store to store basis, bonus requirements have become almost impossible to achieve , hiring wages are less than what they used to be and barely half for management compared to even five years ago, many tenured center managers have become complacent / indifferent and do minimum work failing to develop good employees or a successful store

    Advice to Management

    CM's: cooperate with each other to achieve monthly district profit goals, spend time 1 on 1 with your TM's and try developing them for mastery of their job and/or future promotion even if out of he company, DM's: Be more aggressive about firing fruitless CM's and ask TM's where the problems are in district performance, MD's: get to know your people better, even if its over phone or e-mail, find the most outstanding employees in your region, help them get promoted and learn what drives them so you can instill that in others, VP's and Operations: Eliminate POM and pay CM's and TM's bonuses for up-selling and developing relationships with high-volume accounts


There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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