FedEx Office

  www.fedexoffice.com
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637 Employee Reviews (View Most Recent)

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Overall great company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager  in  Memphis, TN
Former Employee - Assistant Manager in Memphis, TN

Pros

Very professional management, great company climate

Cons

The business is in decline. Internet is taking all the print business.

Advice to ManagementAdvice

none to offer.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other reviews for FedEx Office

  1.  

    Identity Crisis

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Boston, MA
    Current Employee - Sales in Boston, MA

    Pros

    Great day job and stepping stone into the corporate world

    Cons

    Things change on a dime, but not everyone will know at once.
    Sales goals are unrealistic and unattainable due to team structures.

    Advice to ManagementAdvice

    Go back to the name Kinko's once and for all. Customers REFUSE to say "FedEx Office" or recognize it as anything but shipping. They still call printing Kinko's.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Much better as Kinko's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Center Manager  in  Seattle, WA
    Former Employee - Senior Center Manager in Seattle, WA

    Pros

    The focus on technology and producing custom products really depended upon innovation and the teamwork of individuals. As Kinko's there was something rewarding about landing a large job and finding all of the resources and personnel to get it done.
    The discount for shipping is nice around the holidays

    Cons

    The management talent is gone. The managers used to be solid professionals who knew their job and knew all facets of the business. The company, through its poorly executed accountability systems, focus on metrics ad-nauseum, and an over reliance on a zero-defect audit which had dubious and negative effects on revenue drove out the best managers.
    The company is now resorting to center managers who 2-3 years ago they would never DREAM of allowing to take over a center. The company is on a race towards the bottom with only the team members of last resort taking the management positions that have been vacated by talent.
    The company started a long and treacherous path towards metric-of-the-week mentality and the notion that managers shouldn't know how to do anything the TM's know. It is definitely showing. The amount of institutional knowledge that has fled the company is absurd. The turnover became such an issue that it was removed as a ranking for determining leadership effectiveness. What sense does it make to have all of your tenured, knowledgeable talent leave when you are a technology and hard skills focused environment?

    Advice to ManagementAdvice

    You need to reevaluate what you think this company is. Either get out of the production environment and hire shipping stooges, or get back to keeping and retaining talent. Allow managers the autonomy to succeed or fail on their own merits without all micromanagement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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