There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helping Others

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Production Coordinator in Memphis, TN
Current Employee - Production Coordinator in Memphis, TN

I have been working at FedEx Office full-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Happy customers. It feels great when a customer leaves feeling satisfied. I can tell I made a difference for someone. Some people come in with an emergency. THey are stressed and a lot is on the line for them. When you are able to help them out, they are so thankful and treat you really nice.

Cons

Some customers are extremely rude and take out their problems on you.

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  1. 3 years and one tiny promotion!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Shipping Coordinator in Philadelphia, PA
    Current Employee - Center Shipping Coordinator in Philadelphia, PA

    I have been working at FedEx Office full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits are excellent (tuition reimbursement program, 401k, consumer perks and discounts, discount gym membership,etc) and the customers make for great career networks. Great place to work while in College. Better yourself career wise cause it take 10 plus years to get any significant promotion in this company.

    Cons

    Management seems to be trained to hold its staff back from moving up. I make less than $1 more than I did when I first began (per hr) and thats what being with the company for 3 years got me. Now with a college degree and studying for my certifications and working on a Master's Degree, the company still sees no potential in giving me a better position. Its all about who you know. Pay is Horrible for someone using FedEx Office as their sole means of income for more than 2 years! If you get a position here, less than a Manager, DONT MAKE THIS A CAREER advance yourself thought school, certifications, starting ones own company, getting a better job, etc. Monthly bonuses have been done away with so the base pay is all you get.

    Advice to Management

    This is more like Advice to Corporate (poor managers are being used (by corporate) to hurt and stifle the progress of there employees). Make more efforts to promote within the company. There are gems within the company that know better than those on the outside and these employees have also furthered their education making them even more credible for promotion. For example District Managers would be more valuable and have a lower turnover rate from within the company! Get rid of POM, human beings should not have to fight this hard for $1 (POM doesn't make me feel like I live in America either), and simultaneously Bring back monthly bonuses (non district based bonuses like in the Kinkos days before the FedEx take over!) and employees will sell whatever you want them to.


  2. Helpful (2)

    It's a decent job. Not career. Job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Specialist in San Diego, CA
    Current Employee - Center Specialist in San Diego, CA

    I have been working at FedEx Office full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The customer's. They're fun. Never knowing what you're going to get that day. Having a manager that was promoted from within helps with morale as well. The branding of FedEx on me gives a bit of prestige.

    Cons

    You never now what's gonna happen. For the last 4 years, large changes have been happening every 6 months. It's obvious that senior management is still trying to find a model that works with FedEx Office's services. On paper, the culture & values are excellent. Not implemented very well. Center management turnover is at approximately 60%. FedEx is probably one of the best places to work. FedEx Office is not.

    Advice to Management

    Please make wanting to promote into management more desirable and less fearful. Be watchful of the contradiction that occurs between printed SOP and middle management SOP.


There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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