There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

FedEx office was a professional and friendly environment.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Associate in Boca Raton, FL
Former Employee - Customer Service Associate in Boca Raton, FL

I worked at FedEx Office part-time (Less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Some of the Pros of working at FedEx Office were employee diversity, scheduling flexibility, and quality management. Everyone who worked at my store was from a different ethnic background, and everyone was very friendly which made for a pleasant work environment. The store manager was very flexible with my school schedule.

Cons

There was no cons that stood out to me about working with FedEx Office.

Advice to Management

..allow for easier employee transfer between stores.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    Do more with less and like it or leave!

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Center Manager in Chicago, IL
    Current Employee - Center Manager in Chicago, IL

    I have been working at FedEx Office full-time (More than 8 years)

    Pros

    Decent benefits, tuition reimbursement, average pay for center team members. Most centers work pretty well as a team environment.

    Cons

    Mgmt expects top notch customer service when they've slashed staff and can't retain new talent because of the added stress being short staffed causes.

    Advice to Management

    We are a prining and shipping company, not a retail giant like staples. Bring PSP back to people-service-profit, not profit-service-people.

  2. Fedex Office is a mixed bag of management that is elitist and mediocre, while the benefits are becoming slimmer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Production Coordinator to S&G Specialist
    Current Employee - Center Production Coordinator to S&G Specialist

    I have been working at FedEx Office full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the best reasons to work with Fedex Office is the flexible time to organize your life and work a autopilot like job, if you have a rockin' management team as I did. If your applying to a store without a laissez-faire management style, don't waste your energy with this company.

    Cons

    This company has threads of elitism. It is very difficult to move up in this company. One could spend three years in customer service making small and large sales. Typically the large sales would be handled by an field account executive (FAE). In my experience, my FAE left much to be desired, so I found that I could do aspects of that job as well. I then applied for an FAE job, stating such experience and continually had the door slammed in my face as I lacked "experience". Yet, HR hires FAEs straight from the street. Similar threads of elitism exist, as I have seen managers and employees treated very poorly that they walked out or gave notice. There are too much elitist attitudes and communication issues from the poor work life balance of mediocre "dead" management.

    Advice to Management

    Stop ignoring and place trust in your employees. I had too many managers surf facebook while I worked 10 to 18 hour days. Train your management team to actively engage the team to unify the store so that it operates seamlessly, or get a new manager. Too many disconnects to make this behemoth a fiscally sounds enterprise as Fedex posts lower than expected 3Q 2012 results.

There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

Work at FedEx Office? Share Your Experiences

FedEx Office

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.