There are newer employer reviews for FedEx Office

 

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Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at FedEx Office

Pros

asked what would I do to fix a problem

Cons

didnt fully give good feedback

Advice to ManagementAdvice

none

677 Other Employee Reviews for FedEx Office (View Most Recent)

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  1. 1 person found this helpful  

    Center Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Center Manager
    Current Employee - Business Center Manager

    I have been working at FedEx Office full-time (more than 8 years)

    Pros

    Offers one stop shopping. Create, print, pack, ship. Cutting edge with printing and mobile technologies. Offers and extensive network of centers for and support facilties. For he most part you are free to manage you store as you see fit as long as you keep things within the corporate specific ideals and appearance.

    Cons

    A lot of major operational and sales changes occur very frequently. Consistency in service between the OPCOs is very poor. Ultimately FXO trains and enforces one policy and Express has another, or will force non compliancy with Office procedures as a quick fix with no explaination. FXO Corporate does not support sales at local levels. Bonus structures are reworked every year it seems and usually extremely hard to achieve with intangable metrics added all the time.

    Advice to ManagementAdvice

    Consistency in service between the OPCOs should be your main priority. This is the key to good customer service. What isn't acceptable at Office (package wise) should not be acceptable for Ground or Express. Beta test SOP changes like you do with software and hardware changes, instead of rolling out stuff and seeing what "sticks".

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Center Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office full-time

    Pros

    always busy, fun work environment

    Cons

    Management cling on their jobs. Nearly impossible to be promoted even if qualified. Overworked for pay rate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for FedEx Office

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