There are newer employer reviews for FedEx Office

 

Great Environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Manager in Dallas, TX
Current Employee - Senior Manager in Dallas, TX

I have been working at FedEx Office full-time (more than 5 years)

Pros

Collaborative corporate environment, opportunities to learn new things. Very people focused. The leadership is accessible and has great ideas about where we are going. The culture is friendly, and focused on work life balance. I make an impact at work, but I can also go home at a reasonable time and be with my family.

Cons

Would be nice to have more growth opportunities.

Advice to ManagementAdvice

Continue with the fun atmosphere that has been created and keep the information flowing.

Recommends
Positive Outlook
Approves of CEO

677 Other Employee Reviews for FedEx Office (View Most Recent)

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  1. 3 people found this helpful  

    Getting Screamed At By Strangers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at FedEx Office full-time (more than 3 years)

    Pros

    -401k and 5% match
    -ease of transferring locations
    -pay better than other service industries

    Cons

    Company consistently comes up with terrible ideas, using intimidation and and negative reinforcement instead of rethinking them.
    Example: Product of the Month evolution -

    Introduces idea (make $1 for every flashdrive sold) -> Idea performs badly (low POM sales because customers don't jive with nagging) -> Company creates contests with POM sales -> Idea still bad -> Company takes away only other incentive to care about company profits(sales bonus) "Now you HAVE to! TAKE THAT!" -> Idea still failure -> Upper management cracks down on lower management to employees as it's obviously the individual's fault -> Intimidation,negative reinforcement and firings instead of pulling terrible idea

    (People aren't buying silly products because the wages of said people who purchase silly products does not match current inflation rates. This company (among others) kills it's source demographic and punishes said demographic with less money to buy silly products then punishes them for not selling enough silly products with threats of termination. Repeat.) CRAP FLOATS UP

    Also...

    -Literally no reason to care about company as any incentive to sell more, do a better job, enjoy your position has been taken away. (No bonuses outside base pay that rarely increases)
    -Increasingly poor health insurance (deductible not payable on wage offered)
    -An environment of fear, paranoia and intimidation from management - who I'm sure experience fear, paranoia and intimidation from upper management then corporate.
    -Machines that constantly break down (several machines down on weekly basis) resulting in irate customers who think you're just incompetent. Phenomena seen after company switches to cheaper Canon machines.
    -Irate customers (from previous statement) blame employees for companies shortcomings.
    -Be prepared to never move up. (Tried four times and was rejected for seemingly made-up reasons that proved to be outdated or inaccurate.)
    -Raises are 1-3% of current pay a year unless manager likes you.
    -Company overall very condescending to so-called "low-skill" employees.
    -Nixed title system completely unless you're a supervisor. (No distinction in pay between roles)
    -No training. You teach yourself everything.
    -Management continues to pass down management responsibilities to lower employees without increased incentive.
    -FedEx continuously showcases profits to employees despite cuts all over. (Bullying?)

    The result of above has made my morale EXTREMELY LOW and near constantly depressed in the workplace. (FedEx responds with fake small talk, outlandish smile and kick to groin.)

    Advice to ManagementAdvice

    Give employees a reason to care about the company. Provide incentives to sell more, do more. REAL incentives such as sales bonuses or rewards for enriching company. Employees with good morale means they'll care more about the well-being of their employer. It's a monsterous no-brainer.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Hostile Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Chino, CA
    Current Employee - Consultant in Chino, CA

    I have been working at FedEx Office part-time (more than an year)

    Pros

    Working with my co-workers and helping customers

    Cons

    Many locations are understaffed which results in angry customers, slower order turn around times, and angry management because of it.

    The employees are treated poorly and there is constant fear of being written up or fired. If management is unhappy with you one week, they will write you up for anything. For example, not selling enough product of the month which can be expensive items and involves following customers around in the store or persistently asking them if they'd like to buy it. The work place has become much like a used car dealership and by doing so is losing trust in customers.

    There is fear of making any mistakes on one of the many tedious steps of processing an order. Doing the actual order for the customer is easy and it's fulfilling to be able to help the customer. The difficult part is all the steps and changing aspects that they want employees to do before and after the order is done. Even down to the way the stickers are placed on boxes and bags- if they are the slightest bit tilted then you're in trouble.

    The work place is often busy and hectic which is made more stressful by customers upset about having to wait to be helped and management angry about any number of things. My fire to work for the company was snuffed by the way it treats it's store workers and how it sees customers as dollar symbols.

    Advice to ManagementAdvice

    Forceful and threatening tactics will only scare off employees and customers. Many centers are understaffed because management wants to make profit but by being understaffed it severely hurts the company- employees are burnt out, start making mistakes, and then suffer the brunt of it by both management and customers. Customers don't want to come back and employees lose their aspirations of working for a company like FedEx. It seems that as an employee for FedEx Office, you can do no right and the front line workers for the company have been tossed to the wolves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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