There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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Helpful (1)

Ok if you hire in at Assistant Manager or above; otherwise don't waste your time

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Assistant Manager of Retail in Olathe, KS
Former Employee - Assistant Manager of Retail in Olathe, KS

I worked at FedEx Office full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Decent Pay Great Benefits Meet some nice people Flexibility with requests off Tuition Reimbursement

Cons

Unrealistic job due times Customers are disgusting and treat employees very poorly (like more than "normal retail" Ancient equipment/technology A LOT of office politics

Advice to Management

Invest into the company and expect to upgrade computers/printers every 5 years at LEAST. In the technology space, even the current model years are already outdated, let alone when your computers are 7+ years old and have 512MB of ram.

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  1. Helpful (4)

    Not a chance - Don't ruin your career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    FedEx is a large company with some standards and a decent reputation.

    Cons

    FedEx Office is not FedEx. Let there be no illusions that this company is going in only one direction - down. Print is dead or at a minimum a long and slow death. They only hire existing account management teams that do not have to grow the business. Even if you grow a new account you are not compensated on it for a period of 1 year. So no bonus, and NO COMMISSIONS. They pay a very low wage depending on the person, if you can fool them into a larger salary you will be bigger target. Visiting current accounts hoping they will increase their print over the prior year is like hoping that we can turn the clock back each New Year. I suppose we could hope for the return of the cassette tape, 8-track, or maybe even records. You cannot grow the business on paper and innovation of paper. The managers are absolutely awful as they cannot face the music as the company has not turned a profit since being purchased in 2004. Run, run fast.

    Advice to Management

    Get with the program! You need a serious overhaul of your company. Two weeks of training for a new job - really? A made up sales process and unqualified training teams. I cannot believe as much as Fred Smith has put into his reputation, professional growth, and the series of companies that he knows about the travesties and the acts of injustice that he would not allow it to continue. I would advise him to sell ASAP and let them close. It is inevitable. Work/Life balance is total joke they give you a blackberry but it is not a gift it is expected then that you answer the emails no matter what time day or night.


  2. Helpful (3)

    Getting Screamed At By Strangers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at FedEx Office full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -401k and 5% match -ease of transferring locations -pay better than other service industries

    Cons

    Company consistently comes up with terrible ideas, using intimidation and and negative reinforcement instead of rethinking them. Example: Product of the Month evolution - Introduces idea (make $1 for every flashdrive sold) -> Idea performs badly (low POM sales because customers don't jive with nagging) -> Company creates contests with POM sales -> Idea still bad -> Company takes away only other incentive to care about company profits(sales bonus) "Now you HAVE to! TAKE THAT!" -> Idea still failure -> Upper management cracks down on lower management to employees as it's obviously the individual's fault -> Intimidation,negative reinforcement and firings instead of pulling terrible idea (People aren't buying silly products because the wages of said people who purchase silly products does not match current inflation rates. This company (among others) kills it's source demographic and punishes said demographic with less money to buy silly products then punishes them for not selling enough silly products with threats of termination. Repeat.) CRAP FLOATS UP Also... -Literally no reason to care about company as any incentive to sell more, do a better job, enjoy your position has been taken away. (No bonuses outside base pay that rarely increases) -Increasingly poor health insurance (deductible not payable on wage offered) -An environment of fear, paranoia and intimidation from management - who I'm sure experience fear, paranoia and intimidation from upper management then corporate. -Machines that constantly break down (several machines down on weekly basis) resulting in irate customers who think you're just incompetent. Phenomena seen after company switches to cheaper Canon machines. -Irate customers (from previous statement) blame employees for companies shortcomings. -Be prepared to never move up. (Tried four times and was rejected for seemingly made-up reasons that proved to be outdated or inaccurate.) -Raises are 1-3% of current pay a year unless manager likes you. -Company overall very condescending to so-called "low-skill" employees. -Nixed title system completely unless you're a supervisor. (No distinction in pay between roles) -No training. You teach yourself everything. -Management continues to pass down management responsibilities to lower employees without increased incentive. -FedEx continuously showcases profits to employees despite cuts all over. (Bullying?) The result of above has made my morale EXTREMELY LOW and near constantly depressed in the workplace. (FedEx responds with fake small talk, outlandish smile and kick to groin.)

    Advice to Management

    Give employees a reason to care about the company. Provide incentives to sell more, do more. REAL incentives such as sales bonuses or rewards for enriching company. Employees with good morale means they'll care more about the well-being of their employer. It's a monsterous no-brainer.


There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

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