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former Field Account Executive

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Field Account Executive
Former Employee - Field Account Executive

I worked at FedEx Office full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

great people, FedEx brand name helps with selling printing solutions

Cons

competition cutting pricing difficult compete, working within a set defined portfolio

Advice to Management

Endless amount of reports to generate to corporate. Sales is what drives portability, listen to your people who are in the field to provide a better understanding of the market conditions

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  1. Helpful (3)

    Went downhill when FedEx acquired Kinko's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at FedEx Office full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits were great. 401k match and Insurance were excellent and probably what keeps many people working for them. Many chances for advancement within the company.

    Cons

    The pay scale for management (Assistant Managers and Managers) is quite pathetic considering what the company expects from you. If you are "in" with someone, you will get special treatment. If you work hard and do your job exactly the way you are supposed to and you go above and beyond for the company, it doesn't matter unless you know someone (**this is based on my experience and several others, I cannot vouch for every district and center)

    Advice to Management

    Stop favoring certain team members. Start listening to the little guys more often. Stop the old "Do as I say, not as I do" thing. That is certainly no way to gain the respect of your team.


  2. Helpful (2)

    First job only company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    This company is an ok place to start for someone with a high school education who is outgoing, is comfortable with computers, working hard and likes working with the public.

    Cons

    This company is not a great company for advancement or an actual career. The pay & management is poor given all that it asks of its employees. Those with the best work ethics were often passed over instead of promoted. Management was often not honest about hours, wages and schedules as well. Management is often poorly trained.

    Advice to Management

    Here's what I saw: There needs to be more appreciation of the employees overall, and management needs to look for the talent they already have in these employees and develop it. Then they won't have to feel that their "bench" is shallow. I saw a great deal of untapped, unappreciated talent while I was there. There needs to be more realistic and honest communication from the top down. If you lose the trust of your team, you lose they buy-in from the team, which means you get less productive output from your team. Better and more extensive management training would also help a great deal. Part of what you are selling is the service, so you should treat the employees who are providing that service like a valuable commodity. Be honest about what to reasonably expect for hours per week, wages, and schedules. Look for and encourage the "good" instead of waiting to pounce on the "bad". Your customers are your business. Be more honest with your customers. If they feel that all you want is to take as much of their money as possible, they will come in less, and you will make less. Top management would benefit greatly by coming to various regions and actually working in the stores for a week or so (at each location) right along with the team. Regions vary, customers vary, real-world situations with your business vary. See what really happens and then reform the business plan for this, rather than an unrealistic hypothetical. Seriously consider "Undercover Boss" with the attitude of looking to make positive changes and seeing the company in action, rather than trying to catch a problem and treating it negatively. Listen to your employees. Value their input. Then revise the model to something more workable.


There are newer employer reviews for FedEx Office
There are newer employer reviews for FedEx Office

See Most Recent

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