There are newer employer reviews for FedEx Office

1 person found this helpful  

Wish it worked out better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Specialist
Former Employee - Customer Service Specialist

I worked at FedEx Office full-time for more than 5 years

Pros

Great opportunity to work 40 hours a week.

Cons

Moving Goal Post and tasks that changed on a dime.

Advice to ManagementAdvice

Break up the cliques. Bonus structures are broken. Either use them or don't. Reward hard work, don't reward squatting on accounts.

Recommends
Neutral Outlook
No opinion of CEO

644 Other Employee Reviews for FedEx Office (View Most Recent)

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  1. 4 people found this helpful  

    Not enough pay for the stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member  in  Cincinnati, OH
    Current Employee - Team Member in Cincinnati, OH

    I have been working at FedEx Office full-time for more than 3 years

    Pros

    Coworkers including management become like family. Very positive and nice people to work with throughout the company, not only in my center. Decent Benefits including lots of sick and vacation time. Good core companies values. They value your ability to be personable and empathetic to customers. It's difficult to get fired. You can slack off and no-one will care.

    Cons

    Where do I start? Most importantly, the entire company is basically lazy. They focus on "big picture" corporate standards, numbers, goals, etc. But then sweep everything else under the rug! All the smaller problems (which are what larger problems are made of) that team members deal with throughout their day to day is completely ignored. And when you mention the problems to management, even higher up mgmt, even HR, nothing is done about anything! Everyone wants to "pass the buck" and no-one is held accountable for anything they do wrong. This is great if you just want to slack off and you don't really care about your job. THIS JOB IS PERFECT FOR SLACKERS! But if you're the kind of person who wants to do a good job at work, to figure out ways to make things better, or if it's important to you to do things in a LOGICAL MANNER, then you will hate this company. I have complained about the way things are done so many times and nothing was ever done about it, that I am now basically worn down. The laziness/ lack of accountability finally rubbed off on me. And now when the millions of things that are done wrong happen throughout the day, all I can do is sigh, roll my eyes, and get on with my day. I started out with tons of motivation, ready to be great at my job. But now I hate it! And I haven't even mentioned yet how the customers are the worst customers in ANY industry! And I used to be in food service, not even hungry people are this bad! Basically people who know nothing about technology in general come in and want you to hold their hand through EVERYTHING. Whether it be sending a fax, sending an email from their own email account, designing their flyers from scratch (which we are not even supposed to do cuz that's graphic design and they get paid WAY more than we do), or mailing a package, EVERY customer wants their own personal team member to stand by and do everything for them. And they get angry when you suggest that they use the self service area to do it themselves. I'm sorry but there's no way we can hold each customer's hand for an hour while answering emails and phones, running Jobs, editing ppl's files, cutting stapling and binding booklets, and everything else in between simultaneously with only 3 people behind the counter and a line of people waiting! It's a super-human job that is impossible! Oh and did I mention we get paid the same as any simple retail store. It's just not worth the pay.

    Advice to ManagementAdvice

    Address smaller problems, not only numbers and goals. Hold people accountable for their actions so the problems can be fixed. Reward team members who are are doing their jobs well so there's a difference for people who are doing it properly versus those doing it poorly! It creates incentive to not be lazy! What a concept! : ) And put more employees on the floor in busy centers so that more customer's' hands can be held.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Profits above all else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office full-time for more than 5 years

    Pros

    did not close during economic downturn

    Cons

    overworked underpaid employees, understaffed centers, no training, confusing directives from corporate with little or no support given to achieve said directives, employees are set up to fail as they are not given the tools that are needed to do their job effectively, Those at the top do not do their job correctly leaving those at the bottom to pick up the pieces of broken projects (this has been happening more and more over the past 3 yrs, it has gotten to the point where every aspect of every project is broken, yet they keep pushing out new projects). With all of this against employees are still held accountable to a very high standard of customer service, which is imposable given the above issues.

    Advice to ManagementAdvice

    treat your people the way that you pretend that you do in your literature

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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