FedEx Office

www.fedexoffice.com
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2 people found this helpful  

Assistant Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Manager in Los Angeles, CA
Current Employee - Assistant Manager in Los Angeles, CA

I have been working at FedEx Office full-time (more than 3 years)

Pros

As an Assistant Manager you are able to learn various forms of business management. From e-commerce, to competitive sales techniques and managing our teams properly in order to hit our monthly sales plans.

Cons

The hourly pay for Assistant Managers is just not enough considering the high stress work environment and aggressive metrics we must meet.

Advice to ManagementAdvice

Training should not be relied solely on web videos.

Recommends
Positive Outlook
Approves of CEO

759 Other Employee Reviews for FedEx Office (View Most Recent)

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  1. 2 people found this helpful  

    Center Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Consultant
    Current Employee - Center Consultant

    I have been working at FedEx Office full-time (more than a year)

    Pros

    Plenty of Hours
    Decent pay once promoted
    Room for Growth

    Cons

    So-So Management
    Terrible Training
    Too many responsibilities per employee
    Overly Stressful

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Management and equipment need an overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Consultant in Rockford, IL
    Former Employee - Center Consultant in Rockford, IL

    I worked at FedEx Office full-time (more than a year)

    Pros

    More often than not, many of the customers that came into the store were repeat customers so you got to know them, but there were new customers as well. Running production was a highlight of the job, but often got pushed aside until the last minute due to retail customer needs.

    Cons

    Management is out of touch with the reality of the job. They sit in their offices doing paperwork and are rarely willing to help with any of the production tasks. District managers need to realize that stores that aren't in a huge, wealthy area are not going to be as profitable as those stores that are. Store managers threatening to hold employees accountable for things customers are not willing to pay for need to be removed from their positions as an employee cannot force a customer to spend more than they are willing to spend just to get management's numbers to where they are "supposed" to be. Schedules that are promised are rarely upheld. Expect to work at least one weekend day, and in some cases both weekend days. Stores are understaffed and unappreciated as long as the monthly reports show any numbers in the red. Don't be fooled into thinking you are a part of a "family" as management would have you believe. You're a pawn in the success of management and will be treated as such. The equipment being used is lackluster at best. Cutters that can't cut straight lines, copiers that cannot print straight or even across the page, use of proprietary software that drastically changes the color of the printed document. The requirement to process documents through the proprietary software degrades the final product's quality more often than it makes prints look better.

    Advice to ManagementAdvice

    Take a look at who you have managing your districts and stores. Some of them are not a good fit for the position - people with ZERO customer service skills should more than likely not be in store management positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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