FedEx Office

www.fedexoffice.com
There are newer employer reviews for FedEx Office

7 people found this helpful  

Consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Consultant
Former Employee - Consultant

I worked at FedEx Office full-time (more than 10 years)

Pros

The best thing about this job is the job security (depending on your pay/hr & position) and definitely the benefits. You really get to learn how to work the computer software and you learn how to deal with customers. The training is really good because it's hands on and computer simulated. The vacation time is really awesome along with most of the crew you work with. FedEx Office is a good place for those who are in college or that is single with no kids to raise, but is ok if you do have a family as long as there is a second income in your household.

Cons

The worst thing is there is barely no advancement within the company unless you can suck up really well. They don't care about your hard work barely, they just care about the POM's and the SQI's. Management is ok depending on who the manager is. Some managers suck horrilbly and some can be of real help and a good mentor. The customers are horrible and very rude most of the time because they feel that what you do isn't important and that all you do is press a button. But don't get it wrong, there are some nice customers, some that'll even stand up for you if you're being done wrong. It's just that there a very few of them that you'll interact with. The FedEx side of things is even more ridiculous because customers seem to be dumb when you tell them that FedEx has picked up for the day (even with the signs posted) and they argue with you about needing to get a package to a destination when it's 1:00am at night.

Advice to ManagementAdvice

Most of you started on the production floor and know what it's like to be just an employee struggling with management. Don't get big headed and think you're better because you're an assist. manager, center manager or district manager. A lot of you become lazy and more trouble for production and the rest of the store than what's called for. If this is the case, quit your jobs and go home and let the productive be productive and stop complaining. As for the dispatch team for the delivery drivers and the managers at the CPC, stop being rude to your people and listen to what they have to say. It could really benefit the company if you could stop being a bully and everything inbetween if you would just listen and stop thinking you know everything.

Doesn't Recommend
Negative Outlook
No opinion of CEO

742 Other Employee Reviews for FedEx Office (View Most Recent)

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  1. 7 people found this helpful  

    Get back to basics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx Office

    Pros

    Decent salary, promote from within approach, good benefits

    Cons

    Incentives became near impossible to achieve, lost focus on people aspects, failure to provide sufficient staffing, rank and spank approach - overly focused on the metrics and not driving the right behaviors to generate the results

    Advice to ManagementAdvice

    Don't forget about the people (front line managers and associates) - they are the ones who drive the business

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    In my district, senior management did not care about Team Members. Managing by Fear and Intimidation does NOT work!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Center Manager in Miami, FL
    Former Employee - Center Manager in Miami, FL

    I worked at FedEx Office full-time (more than 5 years)

    Pros

    The people you meet and work with and also the experience gained.

    Cons

    Shifting company goals and policies which did not meet the needs of customers. In addition, FedEx Office does not know what it wants to be when it grows up!! Does it want to be a "Big Box Retail, Shipping or Printing company???" It does all of these things, but not very well.

    No opinion of CEO
There are newer employer reviews for FedEx Office

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