There are newer employer reviews for FedEx
There are newer employer reviews for FedEx

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Helpful (1)

Positive

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Executive in Fort Wayne, IN
Current Employee - Sales Executive in Fort Wayne, IN

I have been working at FedEx full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

There are some incredible people to learn from within the organization. If you want to learn how to sell and sell great, this is the company to work for.

Cons

Difficult to get promoted into Management.

Advice to Management

They like to know what's in it for them and how you will make them better? If you want to be in another region they are pretty hands off. Not necessarily their fault, just out of their control.

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  1. Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Buffalo Grove, IL
    Current Employee - Customer Service Representative in Buffalo Grove, IL

    I have been working at FedEx full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great Benefits, Company provides good training to mean job requirements, FedEx has a reputation for having a no-nonsense work environment where performance is constantly tracked, measured, and available to employee during annual review. All calls are recorded and may be monitored and graded by managers of other call centers reducing discrimination or favoritism.

    Cons

    Little chance for meaningful promotion, Some performance (matrix) measurements are contrary to customer service. A focus on call time (for example) pressures employee to get off call regardless if customer issue has been resolved.

    Advice to Management

    Review matrix methods and measurments to focus on resolving customer issues.


  2. Very Satisfying

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Team environment, great coaching, decent opportunity for advancement.

    Cons

    Salary, low bonuses, usually you have to move (out of state) to ascend in the sales environment


There are newer employer reviews for FedEx
There are newer employer reviews for FedEx

See Most Recent

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