FedEx

  www.fedex.com
  www.fedex.com
There are newer employer reviews for FedEx

 

Customer Service Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Buffalo Grove, IL
Current Employee - Customer Service Representative in Buffalo Grove, IL

I have been working at FedEx full-time (more than an year)

Pros

Great Benefits, Company provides good training to mean job requirements, FedEx has a reputation for having a no-nonsense work environment where performance is constantly tracked, measured, and available to employee during annual review. All calls are recorded and may be monitored and graded by managers of other call centers reducing discrimination or favoritism.

Cons

Little chance for meaningful promotion, Some performance (matrix) measurements are contrary to customer service. A focus on call time (for example) pressures employee to get off call regardless if customer issue has been resolved.

Advice to ManagementAdvice

Review matrix methods and measurments to focus on resolving customer issues.

Recommends
Neutral Outlook

1227 Other Employee Reviews for FedEx (View Most Recent)

Sort: Rating Date
  1.  

    Very Satisfying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FedEx

    Pros

    Team environment, great coaching, decent opportunity for advancement.

    Cons

    Salary, low bonuses, usually you have to move (out of state) to ascend in the sales environment

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Fort Wayne, IN
    Current Employee - Sales Executive in Fort Wayne, IN

    I have been working at FedEx full-time (more than 5 years)

    Pros

    There are some incredible people to learn from within the organization. If you want to learn how to sell and sell great, this is the company to work for.

    Cons

    Difficult to get promoted into Management.

    Advice to ManagementAdvice

    They like to know what's in it for them and how you will make them better? If you want to be in another region they are pretty hands off. Not necessarily their fault, just out of their control.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for FedEx

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