FedEx

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Marketing Manager at FedEx Services

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Memphis, TN
Current Employee - Anonymous Employee in Memphis, TN

Pros

Great work-life balance and people-service-profit culture. Interesting work and people.

Cons

Very difficult to advance in your career because of little growth or attrition in marketing. Many parts of the company are very siloed. Inability of management to make a decision can be stifling at times. Very slow to react to the market.

Advice to ManagementAdvice

Increase go-to-market by making decisions faster and listening to employee ideas/POVs.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for FedEx

  1.  

    Part Time Worker Day Shift

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Package Handler  in  Indianapolis, IN
    Former Employee - Package Handler in Indianapolis, IN

    Pros

    Benefits, Exercise, Work Life Balance

    Cons

    No overtime available for part timers

    Advice to ManagementAdvice

    Don't push your employees so hard that one gets hurt

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Customer Service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Buffalo Grove, IL
    Current Employee - Customer Service Representative in Buffalo Grove, IL

    Pros

    Great Benefits, Company provides good training to mean job requirements, FedEx has a reputation for having a no-nonsense work environment where performance is constantly tracked, measured, and available to employee during annual review. All calls are recorded and may be monitored and graded by managers of other call centers reducing discrimination or favoritism.

    Cons

    Little chance for meaningful promotion, Some performance (matrix) measurements are contrary to customer service. A focus on call time (for example) pressures employee to get off call regardless if customer issue has been resolved.

    Advice to ManagementAdvice

    Review matrix methods and measurments to focus on resolving customer issues.

    Recommends
    Neutral Outlook
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