There are newer employer reviews for Fidelis Care

 

Fidelis Care: Smart people, glacial management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Marketing Specialist in Albany, NY
Former Employee - Marketing Specialist in Albany, NY

I worked at Fidelis Care full-time (more than 3 years)

Pros

So many smart and exciting people, a wonderful mission, and some managers who were dedicated to growth.

Cons

Lots of ideas that were never developed, a PR department that hated innovation or creativity. Poor communication from the top. Lots of turnover.

Advice to ManagementAdvice

Nurture your good employees, jettison the bullies.

Positive Outlook
No opinion of CEO

77 Other Employee Reviews for Fidelis Care (View Most Recent)

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  1. 5 people found this helpful  

    Quantity over quality....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Buffalo, NY
    Current Employee - Customer Service Representative in Buffalo, NY

    I have been working at Fidelis Care

    Pros

    Decent compensation, ok hours, nice building, callers are pleasant for the most part, not a difficult job

    Cons

    Next to no training, terrible management...it seems they can't make their minds up on anything. They would have a person answering the phone that has no clue what their talking about then to properly train you, and then have the nerve to reprimand you if you get something wrong or try to ask questions. They think its ok to change your schedule with a days notice.

    Advice to ManagementAdvice

    Try training you employees rather than throwing them on the phones so the hold time will be shorter. Also, if you aren't going to train them, then don't yell at them for asking questions.

    Doesn't Recommend
    Approves of CEO
  2. 5 people found this helpful  

    If you like long hours, stupid decisions, and clueless leaders, hop on board!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Someone In A Management Function In IT in Buffalo, NY
    Former Employee - Someone In A Management Function In IT in Buffalo, NY

    I worked at Fidelis Care

    Pros

    Compensation was above industry in our region. The work environment is very clean. The new building in Amherst is convenient and spacious.

    Cons

    Everything has to happen today, no matter how much of your personal life has to be sacrificed. If there is a right way, and a stupid way that is fast, then you will be forced to do it the stupid way. The work environment is sterile (no food at your desk, no plants at your desk, and the IT department has open seating with no walls).

    Advice to ManagementAdvice

    Quit being short-sighted and stupid. Every decision lacks forethought, and is driven by whimsy and the need for political clout. Start thinking about your employees and not your pathetic careers.

    Doesn't Recommend
    Disapproves of CEO
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