There are newer employer reviews for Fidelity Investments

4 people found this helpful

Fidelity Durham, NC Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Durham, NC
Former Employee - Customer Service Representative in Durham, NC

I worked at Fidelity Investments full-time (less than a year)

Pros

Company reputation with customers, not with employees

Cons

The Fidelity office in Durham office has a hiring quota agreement with the city in return for tax advantages. The agreed hiring quota far exceeds business needs. Fidelity manages to meet the quota, yet at the same time, save their budget by making sure that employee turnover is pretty high in this office. Instead of spreading in-coming calls evenly among associates, they create separate work units called MU's. A particular MU receives ALL incoming calls with other MU's receiving only spill over workload. As a result, people quit constantly in the overloaded MU who are then replaced by newly recruited associates.
Other questionable business practices also exist in this office. People are randomly given additional reponsibilities or promotions with the promise that they will receive increased pay commensurate with their added duties. Months later, promoted employees are still waiting for their increased pay. The excuse by management is that they are still waiting to see if you can actually do the job. Instead of a salary increase, they try to placate these employees by decreasing their workload by dumping their duties on the overloaded MU. This is a widespread practice throughout this office. They also hire people at level I and give them Level III duties once you are in the job with Level I pay.
Because of the widespread unemployment situation employees grit their teeth and put up with the situation until they can find another job. In my experience with local and international organizations, I have never seen such dishonest business practices as witnessed in this office. It is truly regrettable that organizations can actually get away with such behavior right here in the United States.
You will constantly see numerous job ads by this office but think twice before you apply.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
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  1. 2 people found this helpful

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Jacksonville, FL
    Current Employee - Financial Services Representative in Jacksonville, FL

    I have been working at Fidelity Investments full-time (more than a year)

    Pros

    Steady job with good benefits and the company cares about their employees

    Cons

    you may get tired of talking on the phone all day

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Great company to work, and progress in your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Software Engineer in Research Triangle Park, NC
    Current Employee - Associate Software Engineer in Research Triangle Park, NC

    I have been working at Fidelity Investments full-time (less than a year)

    Pros

    401k matching, great benefits, great people, managers that care

    Cons

    Campus in the south could use some of the items that are in the North

    Advice to ManagementAdvice

    Better training

    Recommends
    Positive Outlook
    Approves of CEO
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