Fidelity Investments

www.fidelity.com
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4 people found this helpful  

Fidelity Durham, NC Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Durham, NC
Former Employee - Customer Service Representative in Durham, NC

I worked at Fidelity Investments full-time (less than a year)

Pros

Company reputation with customers, not with employees

Cons

The Fidelity office in Durham office has a hiring quota agreement with the city in return for tax advantages. The agreed hiring quota far exceeds business needs. Fidelity manages to meet the quota, yet at the same time, save their budget by making sure that employee turnover is pretty high in this office. Instead of spreading in-coming calls evenly among associates, they create separate work units called MU's. A particular MU receives ALL incoming calls with other MU's receiving only spill over workload. As a result, people quit constantly in the overloaded MU who are then replaced by newly recruited associates.
Other questionable business practices also exist in this office. People are randomly given additional reponsibilities or promotions with the promise that they will receive increased pay commensurate with their added duties. Months later, promoted employees are still waiting for their increased pay. The excuse by management is that they are still waiting to see if you can actually do the job. Instead of a salary increase, they try to placate these employees by decreasing their workload by dumping their duties on the overloaded MU. This is a widespread practice throughout this office. They also hire people at level I and give them Level III duties once you are in the job with Level I pay.
Because of the widespread unemployment situation employees grit their teeth and put up with the situation until they can find another job. In my experience with local and international organizations, I have never seen such dishonest business practices as witnessed in this office. It is truly regrettable that organizations can actually get away with such behavior right here in the United States.
You will constantly see numerous job ads by this office but think twice before you apply.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

2062 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1. 1 person found this helpful  

    They are lost and need to resolve leadership transition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retirement Investment Specialist in Westlake, TX
    Former Employee - Retirement Investment Specialist in Westlake, TX

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Good benefits and retirement plan

    Cons

    A once great company now in serious decline.
    Below average pay.
    Ridiculous statistical model for performance evaluation.
    Focus is on employee weakness instead of strength.
    Apparently Abby is not ready to take over so Ned can't officially retired.
    No real leadership due to uncertainty during this transition.
    Not open to outside influence so incestuous amplification effect is in full force.

    Advice to ManagementAdvice

    What management? The few front line people and managers trying to save this company from itself are slapped down by the fearful Directors who are in over their heads.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Jacksonville, FL
    Current Employee - Financial Services Representative in Jacksonville, FL

    I have been working at Fidelity Investments full-time (more than a year)

    Pros

    Steady job with good benefits and the company cares about their employees

    Cons

    you may get tired of talking on the phone all day

    Recommends
    Positive Outlook
    Approves of CEO
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