There are newer employer reviews for Fidelity Investments

Helpful (1)

It's not quite the Borg, but it is an intense place to work. Not for the squeamish.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director, Operations in Marlborough, MA
Former Employee - Director, Operations in Marlborough, MA

I worked at Fidelity Investments full-time (more than 8 years)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Diverse business lines present opportunities for internal movement
Many smart, customer-focused, collaborative professionals
Compensation including bonuses is lucrative, depending on job role
Many opportunities for internal training, especially for managers
Very structured, hierarchical environment which some people like

Cons

Extremely siloed, due to the diverse business lines and operational complexity
Constant, relentless organizational changes at all levels, with entire groups being relocated, realigned or disbanded without sufficient explanation
Communication from executive and senior management was lacking and/or confusing
Middle managers were under intense pressure to produce results but often not given the needed resources
Depending on group, morale was often a problem due to offshoring concerns

Advice to Management

Strive harder for transparency. When strategic direction is changing, remember that Fidelity is an ocean liner, not a rowboat. If you want your best people to stay engaged and help move the business forward, equip them with more information to combat the rumor mill, which can be devastating to morale.

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  1. Helpful (2)

    401K Benefits Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 401K Customer Service in Covington, KY
    Former Employee - 401K Customer Service in Covington, KY

    I worked at Fidelity Investments full-time (more than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Better pay than most call centers. Managers feeds the staff well by bringing in food/pizzas/treats.

    Cons

    You better be a robot and repeat the script given to you. No deviation. And the "optional' overtime - if you are not working all the extra hours asked of you, it will be remembered.

    Advice to Management

    Lighten up on the call audits.

  2. Helpful (2)

    bad work environment and bad company policies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brokrage Representative in Covington, KY
    Former Employee - Brokrage Representative in Covington, KY

    I worked at Fidelity Investments full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    the pay was decent, the benefits are better than nothing and the 401K was ok but only if you work there your entire career

    Cons

    the work place is very cliquish and catty. Women are treated badly, there is an undercurrent of sexism. If you are too intelligent or too attractive, be prepared for a lot of hostility. Also very bigoted. They employ minorities but then treat them as "token" employees and there is definitely an undercurrent among white workers that you don't socialize or date outside of your race. If your a conservative , very conservative bigot ..and a very suburban woman..then you'll probably do just fine

    Advice to Management

    focus on work.. all your "team building" events are often create much of the problems the company has. Also have every single white male in the company undergo and externally ran sensitivity training course..your company is so bad that weekly courses for a year straight may help.

There are newer employer reviews for Fidelity Investments

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