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1 person found this helpful  

It's not quite the Borg, but it is an intense place to work. Not for the squeamish.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director, Operations  in  Marlborough, MA
Former Employee - Director, Operations in Marlborough, MA

I worked at Fidelity Investments full-time for more than 8 years

Pros

Diverse business lines present opportunities for internal movement
Many smart, customer-focused, collaborative professionals
Compensation including bonuses is lucrative, depending on job role
Many opportunities for internal training, especially for managers
Very structured, hierarchical environment which some people like

Cons

Extremely siloed, due to the diverse business lines and operational complexity
Constant, relentless organizational changes at all levels, with entire groups being relocated, realigned or disbanded without sufficient explanation
Communication from executive and senior management was lacking and/or confusing
Middle managers were under intense pressure to produce results but often not given the needed resources
Depending on group, morale was often a problem due to offshoring concerns

Advice to ManagementAdvice

Strive harder for transparency. When strategic direction is changing, remember that Fidelity is an ocean liner, not a rowboat. If you want your best people to stay engaged and help move the business forward, equip them with more information to combat the rumor mill, which can be devastating to morale.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Fidelity Investments

  1. 2 people found this helpful  

    401K Benefits Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - 401K Customer Service  in  Covington, KY
    Former Employee - 401K Customer Service in Covington, KY

    I worked at Fidelity Investments full-time for more than a year

    Pros

    Better pay than most call centers. Managers feeds the staff well by bringing in food/pizzas/treats.

    Cons

    You better be a robot and repeat the script given to you. No deviation. And the "optional' overtime - if you are not working all the extra hours asked of you, it will be remembered.

    Advice to ManagementAdvice

    Lighten up on the call audits.

    No opinion of CEO
  2. 2 people found this helpful  

    Great Place to work if your comfortable with pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Dallas, TX
    Current Employee - Vice President in Dallas, TX

    I have been working at Fidelity Investments full-time for more than 5 years

    Pros

    Once your into management and make connections , you see many chalanges
    Benefits are fantastic
    solid firm
    Lots of internal knowledge about fidelity
    still growing

    Cons

    Politics politics politics
    Takes about 2 or more years to get into the clicks
    focus changes from time to time
    very risk averse
    depends on who you work for

    Advice to ManagementAdvice

    Allow your more junior players some oppurtunity and involvement

    Recommends
    Positive Outlook
    Approves of CEO
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