Fidelity Investments

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2 people found this helpful  

Great benefits, good starting pay, great training program, decent incentives...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Services Representative  in  Salt Lake City, UT
Former Employee - Financial Services Representative in Salt Lake City, UT

Pros

Company fully trains and pays for you to get your financial licenses. Great health benefits. Company 401k match and profit share is good. Products and services offered by firm are great for customers. Offers tuition reimbursement and gym reimbursements. There are several different positions on the same level to move to within phone sites.

Cons

Micromanagement - clock in and out for your scheduled breaks - metrics to make sure you follow this exactly as planed.
Bonuses are based off of customer surveys of your entire team (not individually) you get % based off phone metrics.
Metrics are not designed for you to keep the customers interest in mind (ex: if you have to call back to a customer - break between calls to finish a project or do some research for a customers issue - your metrics take a hit).
You get 3 calls/month monitored and graded on if you said what your manager wanted you to say (can be a little childish at times and not a good measurement 3/500 calls graded)
Days you will take 60-70 phone calls a day for 8-10hrs (cant focus on customers individually - turn and burn).
Branch employees are viewed as more valuable to the company and are told to "dump" issues to phone centers (they do not know how to complete any processes for clients).
Limited movement: most managers in current roles have been there for 10-20 years with no position to move higher into.
Pay is lower then other financial firms in the same market.

Advice to ManagementAdvice

More positive reinforcement and support for your employees. Provide more opportunity to move horizontally across the firm, rather then laterally. Take away meaningless metrics -we're all adults especially in a licensed financial setting. The better focus you give on making your employees happy the better results you have in higher customer service output.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for Fidelity Investments

  1. 2 people found this helpful  

    Overall, good experience. Wish secular environment was better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Project Manager  in  Westlake, TX
    Current Employee - Business Project Manager in Westlake, TX

    Pros

    Benefits - been at the company 20 years, I hope I can be there another 20. If you have a good manager, don't leave. The benefits are stellar, great match, retiree medical, health, dental, tuition reimbursement.
    I've moved from Salt Lake, to Marlborough, to Westlake with Fidelity. If you are at a site with growth that's the place to be.
    Starting diversity groups - Women's Networking Group, Aspire (Hispanic), etc.
    If you can find the right niche, it's great to be entreprenurial with the company.
    You must work on networking and be proactive in finding your proper place in the company.
    There are so many things to learn and do if you are pro-active. You cannot wait for someone to recognize you - find your passion and pursue it!

    Cons

    Functions are still somewhat siloed. There are so many cost pressures in the industry right now that is constrains budgets and opportunities. It used to be sky's the
    If you want to grow, try to get out of phones or operations.
    Perfectionistic - bar is always raised.
    Failure is punished severely, but if you can endure experience can push you to a better spot.

    Advice to ManagementAdvice

    Very bureaucratic with HR. Hard to understand where the opportunities are. Why does the General Management Apprentice program require you to relocate to another site? There are so many great people in the regional sites but everyone is so separated from Senior Management in Boston who does not take advantage of technology to keep connected with associates. Look for associates in the regional sites to step up to the plate.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    "Advanced" Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - H & W Specialist  in  Durham, NC
    Former Employee - H & W Specialist in Durham, NC

    Pros

    Excellent Benefits, Flexible Hours, Competitive Pay, Volunteered Time Off, Competitive Bonus System

    Cons

    mo·not·o·nous IS AN UNDERSTATEMENT, Poor Bonus System, "Middle School Reward System", Poor Technology, Lazy Co-workers. Brown Nosed Stuck Up Arrogant individuals thinking they are better than you because they are "managers of a call center." The hiring process does not make you aware that this is ENTIRELY a PHONE JOB! BE AWARE OF WHAT YOUR GETTING YOURSELF INTO!

    Advice to ManagementAdvice

    Listen to people on the front line, not managers you hire from the outside that have never performed the job! Treat people like they are adults, not in middle school! Example...Retaining thousands of dollars for the company on a daily basis and being rewarded with a "bag of chips, or candy bar" and a thank you from your manager.

    Recommends
    Neutral Outlook
    No opinion of CEO
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