There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

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Helpful (2)

Great benefits, good starting pay, great training program, decent incentives...

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Financial Services Representative in Salt Lake City, UT
Former Employee - Financial Services Representative in Salt Lake City, UT
Recommends
Neutral Outlook
Approves of CEO

I worked at Fidelity Investments full-time (More than a year)

Pros

Company fully trains and pays for you to get your financial licenses. Great health benefits. Company 401k match and profit share is good. Products and services offered by firm are great for customers. Offers tuition reimbursement and gym reimbursements. There are several different positions on the same level to move to within phone sites.

Cons

Micromanagement - clock in and out for your scheduled breaks - metrics to make sure you follow this exactly as planed. Bonuses are based off of customer surveys of your entire team (not individually) you get % based off phone metrics. Metrics are not designed for you to keep the customers interest in mind (ex: if you have to call back to a customer - break between calls to finish a project or do some research for a customers issue - your metrics take a hit). You get 3 calls/month monitored and graded on if you said what your manager wanted you to say (can be a little childish at times and not a good measurement 3/500 calls graded) Days you will take 60-70 phone calls a day for 8-10hrs (cant focus on customers individually - turn and burn). Branch employees are viewed as more valuable to the company and are told to "dump" issues to phone centers (they do not know how to complete any processes for clients). Limited movement: most managers in current roles have been there for 10-20 years with no position to move higher into. Pay is lower then other financial firms in the same market.

Advice to Management

More positive reinforcement and support for your employees. Provide more opportunity to move horizontally across the firm, rather then laterally. Take away meaningless metrics -we're all adults especially in a licensed financial setting. The better focus you give on making your employees happy the better results you have in higher customer service output.

Other Employee Reviews for Fidelity Investments

  1. Helpful (2)

    Overall, good experience. Wish secular environment was better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Project Manager in Westlake, TX
    Current Employee - Business Project Manager in Westlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than 10 years)

    Pros

    Benefits - been at the company 20 years, I hope I can be there another 20. If you have a good manager, don't leave. The benefits are stellar, great match, retiree medical, health, dental, tuition reimbursement. I've moved from Salt Lake, to Marlborough, to Westlake with Fidelity. If you are at a site with growth that's the place to be. Starting diversity groups - Women's Networking Group, Aspire (Hispanic), etc. If you can find the right niche, it's great to be entreprenurial with the company. You must work on networking and be proactive in finding your proper place in the company. There are so many things to learn and do if you are pro-active. You cannot wait for someone to recognize you - find your passion and pursue it!

    Cons

    Functions are still somewhat siloed. There are so many cost pressures in the industry right now that is constrains budgets and opportunities. It used to be sky's the If you want to grow, try to get out of phones or operations. Perfectionistic - bar is always raised. Failure is punished severely, but if you can endure experience can push you to a better spot.

    Advice to Management

    Very bureaucratic with HR. Hard to understand where the opportunities are. Why does the General Management Apprentice program require you to relocate to another site? There are so many great people in the regional sites but everyone is so separated from Senior Management in Boston who does not take advantage of technology to keep connected with associates. Look for associates in the regional sites to step up to the plate.


  2. Helpful (1)

    Fidelity is a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineering Manager in Salt Lake City, UT
    Current Employee - Senior Software Engineering Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (More than a year)

    Pros

    Great organization and culture. Strong senior management. Great overall compensation package

    Cons

    Compensation a little different than many other companies. Stronger emphasis on bonuses and less on salary.


There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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