There are newer employer reviews for Fidelity Investments

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It is What You Make of It

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Fidelity Investments full-time

Pros

Absolutely great place to start a career. 150+ hours paid study time with top notch resources to get Series 7 and 63 licenses. Roughly three months during first year of 8-5 classroom training to cover securities trading, compliance and investment basics. Profit sharing and 7% 401k match, after vesting get 4 weeks vacation time, 7 sick days, 1 personal day and all market holidays off. Company usually hires good people who are enjoyable to work around. If motivated, intelligent and have a good work ethic and interpersonal skills, it's realistic to go from starting salary to making really good money in 3 - 5 years if you follow the sales path. The work isn't particularly stressful and once you are seasoned there are a lot of different specialty paths to consider. Local senior management approachable and positive. Job security is very high. Company will cover almost the entire cost of an MBA or CFP.

Cons

It is a phone job. How much of a "phone job" it is depends on the choices you make. The first year your pay won't be great and when you aren't in training, you'll be taking call after call from lowest tier customers while you learn the ropes. Service management at this level is hit and miss, and about 25% of the time you'll get a micro-manager with no people skills listening to your customer calls and telling you the "right" way to interact with other human beings. 100% of the time your breaks and lunches will be scheduled for you, your efficiency will be monitored and you'll feel like you are in grade school with bulletin boards to decorate, nonsensical "campaigns", dress down days etc. You can either choose to stay in this spot forever taking these horrible calls (which is the type of employee most of the negative reviews seem to come from) or take the steps to move on to better paying areas where you are treated like a professional adult and largely left alone and trusted to produce.

Advice to ManagementAdvice

Front line representatives consistently left out of the loop when policy or technology changes being considered. There have been dozens of "process improvements" that if asked to comment on ahead of time, representatives would have universally predicted very negative customer response to, and soliciting that early feedback could have saved the company development funds and client goodwill.

Recommends
Neutral Outlook
Approves of CEO

1799 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investments Representative  in  Westlake, TX
    Current Employee - Investments Representative in Westlake, TX

    I have been working at Fidelity Investments full-time for more than 5 years

    Pros

    good benefits, culture, employee feedback allowed

    Cons

    1 year fullfillment requirement to move on

    Advice to ManagementAdvice

    Work from home opportunities

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Software Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect  in  Boston, MA
    Former Employee - Architect in Boston, MA

    I worked at Fidelity Investments full-time for more than 10 years

    Pros

    Leaned a lot of new technologies

    Cons

    Constant layoffs for the last two years.

    Advice to ManagementAdvice

    Think more about your employees

    Recommends
    Neutral Outlook
    Approves of CEO
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