Fidelity Investments

  www.fidelity.com
  www.fidelity.com
There are newer employer reviews for Fidelity Investments

 

Great work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Information Architect in Boston, MA
Former Employee - Senior Information Architect in Boston, MA

I worked at Fidelity Investments as a contractor (less than an year)

Pros

Great environment to do design work, very flexible schedule, easy to stay in touch and share documents via conferencing system. Great team to work with.

Cons

Relies too much on contractors that can be disposed of at will.

Advice to ManagementAdvice

Avoid firing contractors days before Christmas even if you need to do budget cuts. It's bad enough to be hired and fired on an ad hoc basis.

Recommends
No opinion of CEO

1931 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1.  

    Client Service Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Associate in Boston, MA
    Current Employee - Client Service Associate in Boston, MA

    I have been working at Fidelity Investments full-time (more than 10 years)

    Pros

    Strong solid company with great reputation. Retirement benefits are fantastic. Management allows for flexibility and awards those who are top performers.

    Cons

    Since it is such a large company it is becoming more spread out with jobs going to different sites so it makes it more difficult for career advancement.

    Advice to ManagementAdvice

    Continue to stay focused on growth. The company does a good job taking care of employees but since the company is becoming more spread out, it is harder for existing employees to find opportunities in existing sites. Grow your existing sites first to allow long time employees the opportunity to advance.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    It is What You Make of It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments full-time

    Pros

    Absolutely great place to start a career. 150+ hours paid study time with top notch resources to get Series 7 and 63 licenses. Roughly three months during first year of 8-5 classroom training to cover securities trading, compliance and investment basics. Profit sharing and 7% 401k match, after vesting get 4 weeks vacation time, 7 sick days, 1 personal day and all market holidays off. Company usually hires good people who are enjoyable to work around. If motivated, intelligent and have a good work ethic and interpersonal skills, it's realistic to go from starting salary to making really good money in 3 - 5 years if you follow the sales path. The work isn't particularly stressful and once you are seasoned there are a lot of different specialty paths to consider. Local senior management approachable and positive. Job security is very high. Company will cover almost the entire cost of an MBA or CFP.

    Cons

    It is a phone job. How much of a "phone job" it is depends on the choices you make. The first year your pay won't be great and when you aren't in training, you'll be taking call after call from lowest tier customers while you learn the ropes. Service management at this level is hit and miss, and about 25% of the time you'll get a micro-manager with no people skills listening to your customer calls and telling you the "right" way to interact with other human beings. 100% of the time your breaks and lunches will be scheduled for you, your efficiency will be monitored and you'll feel like you are in grade school with bulletin boards to decorate, nonsensical "campaigns", dress down days etc. You can either choose to stay in this spot forever taking these horrible calls (which is the type of employee most of the negative reviews seem to come from) or take the steps to move on to better paying areas where you are treated like a professional adult and largely left alone and trusted to produce.

    Advice to ManagementAdvice

    Front line representatives consistently left out of the loop when policy or technology changes being considered. There have been dozens of "process improvements" that if asked to comment on ahead of time, representatives would have universally predicted very negative customer response to, and soliciting that early feedback could have saved the company development funds and client goodwill.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Fidelity Investments

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