There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

Helpful (1)

Great place to get securities licenses & learn the brokerage business

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Financial Services Representative in Westlake, TX
Former Employee - Financial Services Representative in Westlake, TX

I worked at Fidelity Investments full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Fidelity has a great program and support to ensure that over 90% of their customer service reps get their Series 7 and Series 63 plus they pay you while you are studying. After getting their licenses, the Financial Reps then get to use what they learn and more importantly, what they didn't learn, about the real world thru a series of graduated positions covering more complex environments.: Mutual Fund trader, Stock trader, then Full Trader (options, IPO's, etc.). Also the people at Fidelity (Westlake at least) are great to work with. They are smart, personable, and care about doing a good job. The management team is also good and works to accommodate personal needs (e.g., medical conditions, personal conditions). The fact that Fidelity is privately owed gives it more flexibility to try new things that will payoff longer term.

Cons

1. You need to be comfortable with having everything that you say and do being monitored. Al your phone calls, transactions, emails, chats are monitored due to compliance and also for coaching and management evaluation. You are also supposed to document all your customer interactions in Siebel. 2. You also need to be cognizant about your time/work schedule. Your calls will be timed, your breaks/off phone time, etc. This is a call center; productivity and adequate coverage are important. 3. Creativity and working/thinking outside of the box is discouraged. Procedures are defined for everything. If you get caught not following, you will be coached/reprimanded to do so. E.g., when a new procedure was introduced on how to verify callers, it was gosh-awful that clients and us financial reps were complaining. Despite the feedback, we were told to keep with the new procedures. The President of our division came for a visit a couple of months later and sat in on some customer calls. She told the management that the verification procedures were awful and to fix it. It had to wait for the tops down to make a common sense change? People & managers are rewarded for being good soldiers, not wild ducks.

Advice to Management

Put some serious commitment into cross-functional employee workgroups to make functional operational improvements. Employee input on how to improve things is not encouraged. Just following the broken processes/procedures is not helpful to clients or to the employees.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (4)

    Borderline discriminatory management. Mediocrity at its worst!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Merrimack, NH
    Former Employee - Manager in Merrimack, NH

    I worked at Fidelity Investments full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice campus, free coffee, free parking. Quarterly appreciation event with cupcakes and games.

    Cons

    No career. Politics counts for 90%, which hurts the evolution of projects and deliverables. Improvisation, lack of leadership skills, and management that plays favorites, not with those that contribute the most, or who do the best for the company, but those who kiss the boss's behinds more often. People will often take credit for your deliverables, and will also blame you for their mistakes and snafus. Performance reviews are a joke in all areas of the company, and the employee has no chance of refuting the facts. Management is often clueless, and worse, it often lies about status of projects, impacts, deadlines, or deliverables. Everybody is a VP. The less degrees you have, and the more bs you can talk, the better.

    Advice to Management

    Fidelity is rotting from the inside, and you are losing good people, while keeping some less than capable "managers" and "VP's". Something has to give. Go to the offices, learn what is going on, get more involved with day-to-day activities. There are people who are key assets to the company, who know the business well, and who take care of their clients. They are disappearing, while some "rotten tomatoes" thrive with their less than capable managerial skills.


  2. Ok for a little while...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake, TX
    Current Employee - Anonymous Employee in Westlake, TX

    I have been working at Fidelity Investments full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty Flexible Hours, Employee Profit Sharing, Good Co-Workers, Casual Dress

    Cons

    Micromanagement, Small Raises, Office Politics, Difficult to Move Up


There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

Work at Fidelity Investments? Share Your Experiences

Fidelity Investments

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.