Fidelity Investments

  www.fidelity.com
  www.fidelity.com
There are newer employer reviews for Fidelity Investments

 

Good environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Project Manager in Smithfield, RI
Current Employee - Senior Project Manager in Smithfield, RI

I have been working at Fidelity Investments full-time (more than 5 years)

Pros

Decent benefits, good work environment

Cons

Since about 2008, the company has been looking for ways to sharpen their pencils and cut costs at any opportunity. Despite a positive market and improving business, it does not seem that there is an end in sight.

Employees in New England are increasingly the red headed step children with most opportunity being relocated to NC and Dallas.

Advice to ManagementAdvice

The bottom line is not always the most important thing. There are many vulnerable areas due to cost cutting that could seriously impact the business if a few dominos were to fall.

Recommends
Neutral Outlook
No opinion of CEO

1937 Other Employee Reviews for Fidelity Investments (View Most Recent)

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  1.  

    Good company, beware of politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fidelity Investments

    Pros

    Interesting projects, products that make a difference

    Cons

    Politics. This is normal in companies of this size but it seems to be more apparent as of late.

    Advice to ManagementAdvice

    Keep focused on great products and less on politics

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great place to get securities licenses & learn the brokerage business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Westlake, TX
    Former Employee - Financial Services Representative in Westlake, TX

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    Fidelity has a great program and support to ensure that over 90% of their customer service reps get their Series 7 and Series 63 plus they pay you while you are studying. After getting their licenses, the Financial Reps then get to use what they learn and more importantly, what they didn't learn, about the real world thru a series of graduated positions covering more complex environments.: Mutual Fund trader, Stock trader, then Full Trader (options, IPO's, etc.).

     Also the people at Fidelity (Westlake at least) are great to work with. They are smart, personable, and care about doing a good job. The management team is also good and works to accommodate personal needs (e.g., medical conditions, personal conditions).

     The fact that Fidelity is privately owed gives it more flexibility to try new things that will payoff longer term.

    Cons

    1. You need to be comfortable with having everything that you say and do being monitored. Al your phone calls, transactions, emails, chats are monitored due to compliance and also for coaching and management evaluation. You are also supposed to document all your customer interactions in Siebel.
    2. You also need to be cognizant about your time/work schedule. Your calls will be timed, your breaks/off phone time, etc. This is a call center; productivity and adequate coverage are important.
    3. Creativity and working/thinking outside of the box is discouraged. Procedures are defined for everything. If you get caught not following, you will be coached/reprimanded to do so. E.g., when a new procedure was introduced on how to verify callers, it was gosh-awful that clients and us financial reps were complaining. Despite the feedback, we were told to keep with the new procedures. The President of our division came for a visit a couple of months later and sat in on some customer calls. She told the management that the verification procedures were awful and to fix it. It had to wait for the tops down to make a common sense change? People & managers are rewarded for being good soldiers, not wild ducks.

    Advice to ManagementAdvice

    Put some serious commitment into cross-functional employee workgroups to make functional operational improvements. Employee input on how to improve things is not encouraged. Just following the broken processes/procedures is not helpful to clients or to the employees.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Fidelity Investments

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