There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

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Short sighted

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Smithfield, RI
Former Employee - Director in Smithfield, RI

I worked at Fidelity Investments full-time (More than 10 years)

Recommends
Negative Outlook
Approves of CEO
Recommends
Negative Outlook
Approves of CEO

Pros

Excellent talented people. Great benefits and training opportunities. Good company to start your career with.

Cons

Company has frequent RIFs just small enough to not attract media attention. New England is not strategic unless your company is headquartered here. Dedication and loyalty are not rewarded. Paltry merit increases.

Advice to Management

Need to do longer range planning. It's time to invest in your people and rebuild your SME.

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  1. Helpful (4)

    Gave my all to a company that didn't give it back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Westlake, TX
    Former Employee - Customer Service Representative in Westlake, TX

    I worked at Fidelity Investments full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The salary for entry-level associates is great and there are a lot of benefits given to the employees

    Cons

    Fidelity's quality and effectiveness goals have been increased steadily so that even one misspelled word, missed punctuation, or keeping a client on hold more than 30 seconds can cause you to get written up. Also there's hardly ever openings for promotions.

    Advice to Management

    Relying on a checklist to determine what was said, not said, or typed during an interaction is not a good way to determine the quality of the client's service with the company. Constantly increasing the expectations of your associates when Fidelity is already a leader in customer service only causes the employees to become stressed and make more mistakes because they're second-guessing themselves. You'll continue to lose good employees if you don't rethink your performance grading strategy.

  2. Helpful (1)

    Company with great benefits package gave little else in terms of advancement and innovation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative in Covington, KY
    Former Employee - Financial Representative in Covington, KY

    I worked at Fidelity Investments full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are great.
    Investment platform is the cream of the crop.
    Mutual funds given in managed accounts are truly the right ones for the client.

    Cons

    You have to be friends with the right people to advance.
    The company makes it very difficult to find a job outside the call center.
    Feedback from managers is a drag -- managers love to point out what you do wrong.
    Management are a bunch of puppets who have to do what they're told.
    Managers (and senior managers) don't fess up to their mistakes.
    Trade Support is ruthless.

    Advice to Management

    Attribute promotions to performance, not whom you know.
    Be more balanced when giving feedback.
    Realize that you make mistakes, just as everyone else does.

There are newer employer reviews for Fidelity Investments
There are newer employer reviews for Fidelity Investments

See Most Recent

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