Fidelity Investments

  www.fidelity.com
  www.fidelity.com
There are newer employer reviews for Fidelity Investments

 

Short sighted

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Director in Smithfield, RI
Former Employee - Director in Smithfield, RI

I worked at Fidelity Investments full-time (more than 10 years)

Pros

Excellent talented people. Great benefits and training opportunities. Good company to start your career with.

Cons

Company has frequent RIFs just small enough to not attract media attention. New England is not strategic unless your company is headquartered here. Dedication and loyalty are not rewarded. Paltry merit increases.

Advice to ManagementAdvice

Need to do longer range planning. It's time to invest in your people and rebuild your SME.

Recommends
Negative Outlook
Approves of CEO

1903 Other Employee Reviews for Fidelity Investments (View Most Recent)

Sort: Rating Date
  1.  

    Plan sponsor marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Fidelity Investments full-time (more than 5 years)

    Pros

    Great benefits including 401k match, bonus, and in-house health & wellness center.

    Cons

    Jobs and departments may be moved to different states -- depending on current need to meet state tax break requirements.

    Advice to ManagementAdvice

    Get to know your people better.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Gave my all to a company that didn't give it back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Westlake, TX
    Former Employee - Customer Service Representative in Westlake, TX

    I worked at Fidelity Investments full-time (more than 5 years)

    Pros

    The salary for entry-level associates is great and there are a lot of benefits given to the employees

    Cons

    Fidelity's quality and effectiveness goals have been increased steadily so that even one misspelled word, missed punctuation, or keeping a client on hold more than 30 seconds can cause you to get written up. Also there's hardly ever openings for promotions.

    Advice to ManagementAdvice

    Relying on a checklist to determine what was said, not said, or typed during an interaction is not a good way to determine the quality of the client's service with the company. Constantly increasing the expectations of your associates when Fidelity is already a leader in customer service only causes the employees to become stressed and make more mistakes because they're second-guessing themselves. You'll continue to lose good employees if you don't rethink your performance grading strategy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Fidelity Investments

Work at Fidelity Investments? Share Your Experiences

Fidelity Investments

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.